Dentists focus a lot on production. I hear these questions all the time: “How can I produce more in a certain period of time? How can I make my hygienists more productive?”. Dentists are constantly asking, “What was our production today versus goal?”. As owners or...
While it may seem like the logical place to start a new employee, answering the phone might be one of the tasks that requires the most training. It is typical in a dental office that when we hire a new employee at the front desk, they start by answering the phones for...
QUESTION: We have a hygienist in our office whose idea of treating patients is based on their insurance coverage and benefits. We at the front office know and have explained the necessity for x-rays. Not only do insurance carriers need updated documentation, but we...
I travel around the country and talk to a ton of dentists and dental teams. I hear so much about how things are so hard, why things are not going right. Too much competition. My staff can’t sell. Patients don’t have money. Everyone is insurance-driven. The economy...
Love it or hate it, insurance is something that everyone in the dental industry has to deal with on a regular basis. To serve our patients well, it’s vital for us to understand the ins and outs of insurance, including the details of what’s covered and not...
