I talk with dental teams around the country, and I often hear that the biggest issue for them is that they don’t have enough new patients. When I ask them questions about this problem, I find out that dental teams are viewing patients as very insurance-driven. Staff...
In the last installment of this series, I recommended that you give equal weight to the first impression of a candidate by your current staff. Now that your staff has had a chance to weigh in, it’s time to consider your first impression of the candidate. At this...
Now that you’ve narrowed it down to a few great candidates, the moment of truth is here: your potential new team member is walking into the office. But if you’re thinking this is the moment of reckoning, when you’ll get to size up the candidate for yourself, hold that...
I recently wrote an article for DentistryIQ where I discussed how our office noticed patients were not scheduling their recare appointments because we referred to the appointment as “just” a cleaning. This minimized the importance of the appointment and allowed...
Our office recently experienced a breakthrough in getting our patients scheduled for recare appointments. It’s hard to get patients to schedule this type of appointment before they leave the office. They were saying, “I’ll have to call you later to schedule. I don’t...
