Managing stressed out attitudes within your dental team In a dental office, we have things that happen continuously throughout the day. We have patients who cancel, schedules fall apart, supplies are late, overhead is up, bills are due, phones are ringing, the toilet...
Drama and gossip are as prevalent in the dental industry as periodontal disease. Drama is a fungus and it grows like one, so it makes sense that failure to control office drama will lead it to grow even more. What can you do about it? Let’s look at it clinically, like...
Question: I am the office manager and need your advice on teamwork... Working as a team and not just with one person in the front office. I have an employee who tends to only want to work with one other employee and not as a whole team. When I am there...
In a dental office, who is the most important person on the team? Some might argue it is the dentist. Others might say the hygienist or the dental assistant. The front office team would definitely say the office couldn’t possibly run well without them. I’m going to...
Firing a problem employee is one of the hardest things we do as an owner or a manager of any business. I am not alone in this opinion, and the evidence shows there are so many people working in dental offices every day that really should not be there. These employees...
