Congratulations and welcome to Front Office Rocks! We are excited to work with you to help you grow and train your team!
While the focus of integrating our Front Office Rocks training program is on growth and creating the ultimate customer service culture within your practice, it is important to be aware that success is contingent on implementation. We have written these implementation guidelines to help you reach your practice’s potential.
We recommend that you sit down with your team and let them know you are investing your time and financial resources into this program, not just to benefit the practice but to help each of them reach their own highest potential in their jobs. The program is designed to help get your team on the same page by offering congruent training across the practice.
At the end of the manual, you will find useful tips and integration suggestions to help you successfully integrate our entire suite of training videos into your practice.
No back office training would be complete without a section focused on working as a team. If everyone has this goal – and the patient’s well being – in mind, there is only room to succeed!