Financial Coordinator
Implementation Manual and Resources
Understanding Insurance
This is the first of six in the Financial Coordinator series.
Here, we will take a close look at insurance specifics, such as dental codes, insurance terms and insurance claims. We will also go into detail about the responsibilities and duties associated with the Financial Coordinator role and its importance to insurance in your office.
The videos in this series closely examine the foundation of understanding insurance codes, terms, and claims, as well as how to work with insurance companies to garner the most information you can regarding patient benefits.
Front Office Rocks recommends that you complete Responsibilities of the Financial Coordinator and Duties of the Financial Coordinator first to develop a better understanding of the role and how to manage your day successfully. Then, complete How Dental Codes Work, Insurance Terms and Benefit Break Down Form to learn the importance of dental codes, how to decipher them, define vital insurance terms and how to use the benefit break down form. Finally, finish the series with Understanding Insurance Claims and take a closer look at how claims are processed and the impact it has on your office.
Dealing with Insurance
This is the second series in the Financial Coordinator course.
In this series, we will go further into how to deal with insurance situations in your office, such as entering insurance information for patients, the coverage book, fee schedules and Explanations of Benefits (EOBs). Here we go into more detail about your role in the accuracy of patient insurance information.
The videos in this series develop your understanding and skills as you learn to deal directly and indirectly with insurance companies.
Front Office Rocks recommends that you complete Understanding Employer versus Insurance Company, Coverage Book, and Fee Schedule versus Coverage Book first to distinguish the difference between each of these vital pieces of the insurance puzzle. Then, complete Matching the Correct Patient with the Correct EOB/Payment, Sending Narratives and Additional Information, and Tips for Entering Insurance Checks to learn the steps you should take when you receive EOBs, insurance payments and claims questions.
Patient Accounts
This is the third series in the Financial Coordinator course. In this series, we look specifically at the patient and their account with the office.
In your role as Financial Coordinator, you will work actively with the patients in your practice to help them understand their financial obligations and it is important to refine your communication skills. Here, we go into more detail about your role in figuring out patient balances, balancing patient accounts, family accounts and explanations to the patient.
The videos in this series develop your knowledge and skills as you learn to deal directly with patients and their accounts.
Front Office Rocks recommends that you complete Purpose of the Financial Insurance Position first to identify the expectations of the role in more detail. Next, complete Figuring Out Patient Balances – Patient Did Not Pay Last Time, Explaining a Balance to the Patient, Account Balances – The Importance of Notes, and Breaking Down the Patient’s Account to breakdown the parts of a patient’s account and how to address account issues. Finally, complete Family Account Billing Issues to learn the specific account needs of a family set up in your system.
Billing Insurance
In this fourth series in the Financial Coordinator course, we demonstrate how to bill the insurance company. As you continue to hone your financial skills, insurance billing must be addressed. Here, we go into more detail about your role in filing claims, claim narratives versus appeals, Explanation of Benefits (EOBs) and entering insurance checks that you receive.
The videos in this series develop your ability to expertly manage the entire insurance claim process from submission to receipt of payment, including important tips for entering insurance checks into your accounting system.
Front Office Rocks recommends that you complete Filing Insurance Claims and Narratives versus Appeals first to understand how to file a claim and what documentation is needed before it is ready to submit. Next, complete Steps for Entering Insurance Payments, Explanation of Benefits, Important Tips for Entering Insurance Checks, and Entering Insurance Checks to break down the steps and detailed process of applying insurance payments directly to the patient account.
Billing Patients
This is the fifth series in the Financial Coordinator course and in this series, we discuss how to handle patient accounts.
Your role in managing patient accounts is an important one and your ability to communicate effectively with patients about their financial obligation to the practice is vital. Although talking with patients about money can be difficult, here we will provide you with the tools you need to be properly prepared and to set the tone for the conversation.
The videos in this series address how to balance and discuss patient accounts and answer patient questions with ease.
Front Office Rocks recommends that you complete this series in the following order Balancing Patient Accounts, Handling Patient Balances Effectively, and Handling and Discussing Account Balances.
Outstanding Insurance
This is the sixth and final series in the Financial Coordinator course and in this series, we discuss addressing outstanding or overdue insurance claims.
Though it is probably one of the more tedious tasks in the office, calling on overdue insurance claims is also one of the most important. You have a significant role in pursuing and avoiding a claim backlog. To successfully navigate outstanding claims, the videos in this series teach you how to call insurance companies, get claims paid and how to avoid overdue claims in the future.
Front Office Rocks recommends that you complete this series in the following order Insurance Claims – The Importance of Notes and How to Use Them, Outstanding Insurance Claims, and Tips for Calling on Outstanding Insurance Claims first. Next, complete How to Avoid Outstanding Insurance Claims and Tips to Get Insurance Claims Paid to learn the best approach to getting paid and avoiding future overdue claims.
Available Financial Coordinator Policies
Available Financial Coordinator Lesson Documents
- How Dental Code Works
- Dental Insurance Terms
- Explanation of Benefits
- Understanding Insurance Claims
- Benefit Breakdown Form
- Understanding Employer versus Insurance Plan
- Figuring Out Patient Balances
- Fee Schedule versus Coverage Book
- Financial Coordinator Checklist
- Financial Coordinator Checklist Explanation and Job Duties in Depth
- Insurance Information Found and Noted
- Insurance Downgrade Work Around
- Patient Account Alert Master
- 8 Hour Day Outline – Financial Insurance Coordinator
Cross-Training Video Suggestions for the Financial Coordinator
Receptionist
- Phone Training
- Excellent Telephone Skills
- Lunches and Phone Coverage
- Getting New Patients Scheduled in 48 Hours
- How to Hand Off Clients
- Asking for Referrals
Scheduling
- What is Block Scheduling
- Know Your Scheduling Policy
- Cancellation Phone Calls
- Confirmation Calls
- Next Day Reviewer
- How to Offer an Appointment
- Confirming Suggestions and Resources