Office Manager

Implementation Manual and Resources

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Training Modules

Manager Job Duties
Staff Management
Doctor Expectations
Patient Control
Team Building

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Additional Resources

Available Office Manager Policies
Available Office Manager Lesson Documents
Cross-Training Video Suggestions for the Office Manager

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Manager Job Duties

This is the first video series in the Office Manager course and in this series, we take a closer look at your role and responsibilities in the office.

You likely have a significant role in hiring new staff and the videos in this series walk you through the entire hiring process from writing the job advertisement to the employee’s first week on the job.

Front Office Rocks recommends that you complete this series with Office Manager Responsibilities first. Next, complete Writing a Good Job Advertisement, Reading Resumes, Phone Interview, Interviewing, and Interview Management Style which will assist you in navigating the hiring process. Finally, complete First Week on the Job to prepare for your new employee’s arrival and ensure their success in their new position on your team.

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Staff Management

This is the second video series in the Office Manager course and in this series, we demonstrate how to manage your staff in various situations.

As the Office Manager, you will be expected to address a multitude of issues ranging from counseling an employee to managing overdue recare and outstanding treatment calls. In addition, you are expected to set the tone for the office and ensuring your staff is well trained.

In this video series, we provide a detailed overview on each of these topics and a few others to help you create a productive and positive atmosphere in the office.

Front Office Rocks recommends that you begin this series by completing Outline for Staff Meetings, The Importance of Staff Training, and Training Employees fist. Next, complete Counseling an Employee, Setting the Tone for the Office, and Staff Issues which will prepare you to deal directly with employee issues, as they arise. Finally, view Managing Overdue Recare & Outstanding Treatment Calls to complete your Staff Management training.

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Doctor Expectations

This is the third video series in the Office Manager course and in this series, we address the doctor(s) expectations of you and what he or she is looking for in an Office Manager.

In this video series, we look at the specific functions you manage in your office and how they pertain to the doctor(s) expectations, such as daily and monthly financial goals, practice fees and office security.

Front Office Rocks recommends that you begin this series by completing What is the Doctor Looking for in an Office Manager and Understanding the Doctor first. Next, complete Dealing with Staff Issues with Tony Hatch, Tracking Against Goals, and Raising Fees to gain a better understanding of specific priorities of the daily operations. Finally, complete Office Security to take a closer look at how you can keep your office and financial information safe and secure always.

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Patient Control

This is the fourth video series in the Office Manager course and in this series, we identify successful patient control methods, including how to run a morning huddle and morning schedule review. To provide the ultimate customer service experience in your office to your patients, you must plan.

In this video series, we walk through how to plan and prepare for your patients and the day ahead and address specific patient driven policies, such as cancellation and scheduling.

Front Office Rocks recommends that you begin this series by completing Morning Huddle and Morning Schedule Review first to learn how to get the day started in the right way. Next, complete Handling Patient Complaints, Cancellation Policy, Insurance Renewal, and Scheduling Policies to look closer at specific patient and policy needs in the practice.

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Team Building

This is the final video series in the Office Manager course and in this series, we look at developing an optimistic workplace through team building and managing in office gossip. It is important that the office atmosphere is productive and conducive to creating a positive experience for your patients.

In this video series, we discuss how to team build, give examples of events, bonuses and games and teach you how to manage change and gossip in your office.

Front Office Rocks recommends that you begin this series by completing Charity Events, Team Building Incentives, and Bonuses and Games first to introduce yourself to various types of team building activities. Then, complete Implementing Change and Handling Gossip in the Office to look closer at change and gossip impact the office and how to manage both in a positive way.