Question: I have just hired a new team member.  She is young, this is her first “real” job and I am concerned that her lack of experience is reflected in how she communicates with people. What can I do to help her speak more professionally?

Answer: You have taken the first step by recognizing that you need help!  Setting a new team member up for success is so important and the best way to do that is with training.  Make sure there is an understanding of  what you expect and work on verbal skills through role playing.  Also, explain that your patients are the heart of your practice and caring for them and making them comfortable is your main goal.  Keeping communication positive is part of the process and that is a skill some people will need help with.  Practice! Practice! Practice! Is what creates confidence and allows team members to communicate well. Did you catch our workshop for New To Dental? If not, we have a replay available. Laura made sure to cover the basics of all dental offices; roles, responsibilities, positions and why working in the dental industry rocks! PLUS –  How to be successful in your first few weeks in your new dental career. I would highly recommend having your new hire watch this replay ASAP. 

Even the most experienced and educated employees still require training when they join your company. Maybe they just need to learn about the company culture or review the procedures your office uses. For employees and employers, on-the-job training is the best way to get up and running in the most efficient and effective way possible.