Question: We recently hired a front office employee to replace a leaving employee who then stayed, what should I do?

We recently hired a new non-dental front desk employee who we LOVE and are excited about. She was hired to replace an employee who said she was going to be leaving – did not put in notice – then decided to stay. This employee is here for the paycheck and the doctor is concerned about paying unemployment and patients leaving (small town).

ANSWER:  Here are my suggestions to help in this situation:

  1. Make sure to speak with your HR department or service provider regarding the ins and outs of unemployment before taking any further actions. If there is a solid file with write ups, warnings and consequences, there may be a chance to win any claims and not have to pay a thing. If the situation is well managed, documented and handled with the help and advice of your HR team, there may be an opportunity to use performance management to help clear up the situation.
  2. I have also attached the link to an article that I wrote for The Profitable Dentist on this very subject for you to review.[mepr-show if=”loggedout”]Members only resources[/mepr-show] [mepr-active memberships=”629,630,37388,37393,37672,37676,37670,37668,37674,44674,232156″ ifallowed=”show” unauth=”message” unauth_message=”Answer hidden, please login or purchase a membership to view.”] It’s hard to let people go, but in the big picture the practice is the priority and finding the right attitude and personality far outweighs the awkward conversation.
  3. I think it is also important to speak with your new employee and let her know that she’s doing a great job and she is valued.
  4. We also have a relationship with John Stamper who has a program called RightFit that I feel would be of great help to you. They may be able to help move the team around for you, manage any dismissals and can help you build a team that works well together and essential, will help to grow the practice. Tell them Front Office Rocks sent you!

I hope these suggestions help and thank you for reaching out.[/mepr-active]