Question: What should I have staff do during this down time? The office is slow staff has done a lot of cleanup of supplies and rooms already.

Answer: If your team has opportunities (I don’t like using the word down time) available during the day and you feel all rooms and areas of the office are stocked, cleaned and ready for patient care. Your team can sit down and focus on overdue recare patients and making phone calls to get those patients back on the schedule. They can also work on outstanding treatment on patients and making those phone calls to fill your schedule. If patients aren’t scheduling get them back for a second consultation to find out what is keeping them from scheduling. Look ahead to future scheduled patients and see if they can come to availability in the schedule.

Availability in the day is also a great opportunity for training and working on systems in the practice to help you grow.