Question: What's the best way to handle patient no-shows?
ANSWER: The office needs to be in control of their schedule and not fill it with flakey patients, so the best way to handle no shows is to get the patient’s commitment of the importance to show up, their agreement that they won’t not show up again without notice and charge a deposit to reschedule if it makes sense.[mepr-show if=”loggedout”]
[/mepr-show] [mepr-active memberships=”629,630,37388,37393,37672,37676,37670,37668,37674,37676,44674,232156″ ifallowed=”show” unauth=”message” unauth_message=”Answer hidden, please login or purchase a membership to view.”]If the patient no shows again, then the office needs to decide how many times someone is allowed to do that until they can no longer pre-book appointments in their office or maybe continue to come to the office. The dental office can decide who can schedule with them and if they continue to not show up, then stop appointing them.[/mepr-active]
[/mepr-show] [mepr-active memberships=”629,630,37388,37393,37672,37676,37670,37668,37674,37676,44674,232156″ ifallowed=”show” unauth=”message” unauth_message=”Answer hidden, please login or purchase a membership to view.”]If the patient no shows again, then the office needs to decide how many times someone is allowed to do that until they can no longer pre-book appointments in their office or maybe continue to come to the office. The dental office can decide who can schedule with them and if they continue to not show up, then stop appointing them.[/mepr-active]
To learn more, watch our training video about shaking the flakes in your dental practice, then check out the following Scheduling Coordinator training video module!
[wpcourse course=”2″ module=”3″ module_desc=”true” /]