Training Categories:
Receptionist
Scheduling
Treatment Coordinator
Financial Coordinator
Office Manager
What We Offer
Give your team the training they need in a way that makes the most sense for a busy dental practice.
Patient Retention
We focus on customer service because it is what matters. When you provide superior dental customer service, everything falls into place.
Real Life Examples
Our training videos are often presented as a two-way conversation or role-played scenario to keep the training fun and engaging.
Video Training
With hundreds of videos solving everything from cancellations and no-shows to asking the patient to pay.
Online Training 24/7
For one price, you can train your entire team whenever and wherever your staff learns best, desktop, phone, or tablet.
Front Office Resource
We are the leader in dental front office solutions. Train your entire team for one price with no upsell.
Webinars with Laura
Once a month (or more), join us Live with Laura and ask practice specific questions on various topics.
Business Documents
Our document library houses all the forms, checklists, and policies you’ll need to run a productive and highly effective practice.
Rock Star Support
You are never alone, our team is available by email, phone, and live chat to assist and answer questions. We are here for you.
Manager Reporting
From email alerts to a reporting dashboard we keep you informed about how your staff is progressing in the training and any areas you should revisit.
Watch A Free Training Course Below
How Does It Work?
A lot of training platforms charge per course or per team member, not at Front Office Rocks. We provide dental customer service training for your entire team at one price and with zero contracts.
STEP #1 Choose Your Plan
Unlimited access for your entire team with no contracts. Choose month-to-month or save $300 on an annual subscription.
STEP #2 Create Staff Accounts
Give each employee their own login to begin training.
STEP #3 Start Training
Introduce your team to Front Office Rocks and create a plan for adding training into your schedule.
STEP #4 One hour per week
Train your team in just one hour per week, and you’ll start improving your practice from day one.
Latest From Laura
First Impressions Affect Case Acceptance
Case Acceptance Begins Before You Schedule the Dental Patient. Patients start to formulate an opinion about your practice before they ever pick up the phone.
read more
Work Better as a Team when You “Walk a Mile in My Shoes”
In a dental office, who is the most important person on the team? Some might argue it is the dentist. Others might say the hygienist or the dental assistant.
read more
The Best Way to Handle Office Manager Drama
I have said many times that the most important member of the dental office team isn’t the dentist or any staff member—it’s the patient. I still stand by that statement, because the patient always comes first.
read moreWhat we solve with training
Real Challenges Of Managing a Dental Practice
%
Lost Revenue
Staff Communication
There’s one big issue dividing the front office team and the clinical team. It usually comes to one single word – scheduling.
- Missed New Patient Calls 63%
Cancellations & No Shows
Cancellation is a negative word that brings the whole team down. Most cancellations are actually avoidable if your team knows the right tips when communicating with patients.
- Cancellations and No Shows 25%
INSURANCE
Patients have a very limited understanding of their dental insurance and what it covers. Learn how to always give a version of “Yes!” and stop letting insurance drive your practice.
- Staff Turnover 15%
Still have questions? Contact Us!
FRONT OFFICE ROCKS THE LEADER IN ONLINE TRAINING AND DENTAL OFFICE SOLUTIONS
©2012 – 2017 Front Office Rocks. San Diego, CA
