Training Categories:
Receptionist
Scheduling
Treatment Coordinator
Financial Coordinator
Office Manager
What We Offer
Give your team the training they need in a way that makes the most sense for a busy dental practice.
Patient Retention
We focus on customer service because it is what matters. When you provide superior dental customer service, everything falls into place.
Real Life Examples
Our training videos are often presented as a two-way conversation or role-played scenario to keep the training fun and engaging.
Video Training
With hundreds of videos solving everything from cancellations and no-shows to asking the patient to pay.
Online Training 24/7
For one price, you can train your entire team whenever and wherever your staff learns best, desktop, phone, or tablet.
Front Office Resource
We are the leader in dental front office solutions. Train your entire team for one price with no upsell.
Webinars with Laura
Once a month (or more), join us Live with Laura and ask practice specific questions on various topics.
Business Documents
Our document library houses all the forms, checklists, and policies you’ll need to run a productive and highly effective practice.
Rock Star Support
You are never alone, our team is available by email, phone, and live chat to assist and answer questions. We are here for you.
Manager Reporting
From email alerts to a reporting dashboard we keep you informed about how your staff is progressing in the training and any areas you should revisit.
Watch A Free Training Course Below
How Does It Work?
A lot of training platforms charge per course or per team member, not at Front Office Rocks. We provide dental customer service training for your entire team at one price and with zero contracts.
STEP #1 Choose Your Plan
Unlimited access for your entire team with no contracts. Choose month-to-month or save $300 on an annual subscription.
STEP #2 Create Staff Accounts
Give each employee their own login to begin training.
STEP #3 Start Training
Introduce your team to Front Office Rocks and create a plan for adding training into your schedule.
STEP #4 One hour per week
Train your team in just one hour per week, and you’ll start improving your practice from day one.
Latest From Laura
5 Common Hiring Mistakes to Avoid in The Dental Practice
Finding a good candidate for your dental practice is hard, but here’s 5 common mistakes you can avoid.
read more
Front Office vs. Back Office: How to Unite Your Dental Team
Take a moment to put yourself in the following scenario.You wake up in the morning with a feeling of dread about going to work. First thing when you walk into the office, you’re greeted by an environment that is negative, dull, or just feels like an energy suck. You spend the day trying to just get your job done and avoid interacting with co-workers as much as possible.
read more
10 Things You Should Never Say To Dental Patients
A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can and cannot say to your patients.
read moreWhat we solve with training
Real Challenges Of Managing a Dental Practice
%
Lost Revenue
Staff Communication
There’s one big issue dividing the front office team and the clinical team. It usually comes to one single word – scheduling.
- Missed New Patient Calls 63%
Cancellations & No Shows
Cancellation is a negative word that brings the whole team down. Most cancellations are actually avoidable if your team knows the right tips when communicating with patients.
- Cancellations and No Shows 25%
INSURANCE
Patients have a very limited understanding of their dental insurance and what it covers. Learn how to always give a version of “Yes!” and stop letting insurance drive your practice.
- Staff Turnover 15%
Still have questions? Contact Us!
FRONT OFFICE ROCKS THE LEADER IN ONLINE TRAINING AND DENTAL OFFICE SOLUTIONS
©2012 – 2017 Front Office Rocks. San Diego, CA
