dental team’s skills
from home, the office, and everywhere in between with more than 500 video lessons and training materials focused on patient communication, practice management, and team training.
COURSES & BUNDLES
Video lessons and training materials organized by topic and focused on patient communication and practice management.
Training & Coaching
TEAM SUBSCRIPTION PACKAGES
Administrative and clinical training content + interactive learning opportunities provide your team the support they need to succeed.
DOCUMENTS & CHECKLISTS
Customizable documents, policies, and checklists. Find great tools for improving the efficiency and flow of the practice.
WHERE IS LAURA?
Want to see Laura LIVE or book her for your next event? Review the upcoming event listings and learn how to book her.
Front Office Rocks
is an online training resource developed by Laura Nelson (formerly Hatch), BS, MS, FAADOM, a Dental Office Manager, offers first-hand knowledge and expertise designed to help improve all the day-to-day operations and create the ultimate customer service culture within your practice.
COURSES & BUNDLES
It’s a team of people and often the first and last point of contact for patients. They need continual, consistent training as much as the clinical team needs CE. If you want to reduce stress in your dental practice and stop losing patients then the goal should be to create effective systems that incorporate your entire team.
Content is organized into topic based courses for anyone on your team. With these topic focused tracks you can “fast track” specific team members and easily cross train. We use curated training content, video messages from our founder and creator to expedite the learning process.
Topic specific, concentrated information to reach your training goals at an accelerated pace. Comprehensive 12-week programs that focus on leading a team member from newbie to rockstar and establishing a foundation for success with both your employee and your practice. Gain advanced knowledge and comprehension of marketing, scheduling and the insurance process. Further your understanding of scheduling for production and consistency. Discover the best approach when working with your dental practice marketing partner. Our Sequel Courses provide the opportunity for continued learning in topics that directly impact your practice.
|✔ Insurance Mastery||✔ New Hire Training|
|✔ New to Dental||✔ Getting Started as a Dental Assistant|
|✔ Cross Training Your Dental Assistant||✔ Productive Scheduling|
TEAM TRAINING & COACHING
Subscription packages for your team
We know what it’s like to operate a dental practice because we’ve been there. The schedule falls apart, patients are worried about what the insurance will cover, and then don’t get us started on marketing… That’s why we created Front Office Rocks – to be a resource for dental teams. We have subscription based programs created for specific needs.
Fundamental Training for your entire Front Office Team. These courses are designed as a DIY tool for you to train every member of your team and build a strong foundation so your employees are confident and successful in their role.
2 Months Free
Total Team Training
Continued education and training for the entire office is necessary to keep your practice productive and thriving. Involve your entire group in the learning process by providing relevant content that can be consumed at their own pace. In combination with LIVE weekly engagements and various communication platforms, this course promotes the confidence necessary to master important skills.
2 Months Free
On Demand Learning
Asynchronous learning content based on the specific needs of the administrative and clinical team members.
Customer service training for the front and back office teams geared towards creating an elevated experience for your patients.
Weekly Live Casts
LIVE, members-only webinars featuring Laura Nelson as well as some of the industry’s leading experts. Each session includes the opportunity for real time Q&A with each presenter.
Clinical guidance and knowledge
Practice management “pearls”
Discussion Groups & Resouces
Looking for answers? Need clarification? Reach out to our team of experts in a members-only forum for information and additional resources to elevate your training experience.
Practice systems advice and support
Front Office Rocks Coaching
This program provides additional support in the form of an experienced coach who will create a training road map specific to your goals.
Included in Total Team Training
Need help getting started?
Click the Live Chat Icon in the bottom corner of your screen
FORMS, TEMPLATES, AND CHECKLISTS FOR DAILY DENTAL OFFICE OPERATIONS
Instructions & Forms
Instruction and forms designed as step by step guides to help your team get work done.
Our policies are designed to give your office written systems on how to handle the daily issues that arise and ensure an efficient and productive team as well as a relaxed and customer service oriented atmosphere for your patients.
Here’s where you can find all of the lesson documents for each training module.
Sample job descriptions to help you start thinking about the attributes you want to look for in each role.
Related videos: Writing a Good Job Advertisement, Reading Resumes, Phone Interview, Interviewing and First Week on the Job
WHERE IS LAURA PRESENTING?
Laura's Speaker Packet
LOOKING FOR YOU NEXT EVENT SPEAKER?
As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching.
Learn more about Laura’s approach and how to book her for your next event. Submit this short form and we will contact you within 24 hrs.
WHAT OUR CUSTOMERS ARE SAYING
DON’T JUST TAKE IT FROM US, LET OUR CUSTOMERS DO THE TALKING
“It’s great for training new staff on how to answer the phones, collect payment and handle the schedule to get the patients in a at a time that is most convenients for you.” – Tina Harris
“…I feel that any dentist should do the entire course she offers because it allows us to understand our staff positions and identify what is happening in these areas. Thank you Laura for making my practice profitable and WAY LESS STRESSFUL! I enjoy coming into the office once again” – Kevin Hintz
“The content is well done and very helpful to train new employees and existing employees that need a boost. I think it would be invaluable for a new dentist, or an office committed to continued improvement…” – Jonathan Campbell