What We Offer
Give your team the training they need in a way that makes the most sense for a busy dental practice.
We focus on customer service because it is what matters. When you provide superior dental customer service, everything falls into place.
Real Life Examples
Our training videos are often presented as a two-way conversation or role-played scenario to keep the training fun and engaging.
With hundreds of videos solving everything from cancellations and no-shows to asking the patient to pay.
Online Training 24/7
For one price, you can train your entire team whenever and wherever your staff learns best, desktop, phone, or tablet.
Front Office Resource
We are the leader in dental front office solutions. Train your entire team for one price with no upsell.
Webinars with Laura
Once a month (or more), join us Live with Laura and ask practice specific questions on various topics.
Rock Star Support
You are never alone, our team is available by email, phone, and live chat to assist and answer questions. We are here for you.
Watch A Free Training Course Below
How Does It Work?
A lot of training platforms charge per course or per team member, not at Front Office Rocks. We provide dental customer service training for your entire team at one price and with zero contracts.
STEP #1 Choose Your Plan
Unlimited access for your entire team with no contracts. Choose month-to-month or save $300 on an annual membership.
STEP #2 Create Staff Accounts
Give each employee their own login to begin training.
STEP #3 Start Training
Introduce your team to Front Office Rocks and create a plan for adding training into your schedule.
STEP #4 One hour per week
Train your team in just one hour per week, and you’ll start improving your practice from day one.
Latest From Laura
When a new person is hired, typically the team is excited as it not only offers a new, fresh face to add to the team but it means additional help. The issue with the new fresh face is that when it arrives at your office, most of the team has not prepared for the idea...
The Do’s and Don’ts of New Patient Phone Calls. The telephone is our lifeline to the outside, to our current patients, and our new patients and I believe that how we answer every phone call is a very important skill that we should train.
Basic Dental Terminology for Receptionists and the Front Office Team. We are strong advocates that you DO NOT NEED TO HAVE DENTAL EXPERIENCE TO WORK IN A DENTAL OFFICE.
What we solve with training
Real Challenges Of Managing a Dental Practice
There’s one big issue dividing the front office team and the clinical team. It usually comes to one single word – scheduling.
- Missed New Patient Calls 63% 63%
Cancellations & No Shows
Cancellation is a negative word that brings the whole team down. Most cancellations are actually avoidable if your team knows the right tips when communicating with patients.
- Cancellations and No Shows 25% 25%
Patients have a very limited understanding of their dental insurance and what it covers. Learn how to always give a version of “Yes!” and stop letting insurance drive your practice.
- Staff Turnover 15% 15%