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FRONT OFFICE ROCKS

The leader in online solutions and dental front office training!  

Virtual Training

We’re changing the way you train, the way it looks, and how you access it.

REAL WORLD TRAINING

Made by a Real Office Manager for real dental offices

LIVE WEBINARS

Learn How To Offer The Best Dental Customer Service From Dentistry’s #1 Front Office Authority

Training Categories:

Receptionist

 

Scheduling

 

Treatment Coordinator

 

Financial Coordinator

 

Office Manager

 

What We Offer

Give your team the training they need in a way that makes the most sense for a busy dental practice.


Patient Retention

We focus on customer service because it is what matters. When you provide superior dental customer service, everything falls into place.

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Real Life Examples

Our training videos are often presented as a two-way conversation or role-played scenario to keep the training fun and engaging.

Video Training

With hundreds of videos solving everything from cancellations and no-shows to asking the patient to pay.

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Online Training 24/7

For one price, you can train your entire team whenever and wherever your staff learns best, desktop, phone, or tablet.

Front Office Resource

We are the leader in dental front office solutions. Train your entire team for one price with no upsell.

Webinars with Laura

Once a month (or more), join us Live with Laura and ask practice specific questions on various topics.

Business Documents

Our document library houses all the forms, checklists, and policies you’ll need to run a productive and highly effective practice.

Rock Star Support

You are never alone, our team is available by email, phone, and live chat to assist and answer questions. We are here for you.

Manager Reporting

From email alerts to a reporting dashboard we keep you informed about how your staff is progressing in the training and any areas you should revisit.

Watch A Free Training Course Below


How Does It Work?

A lot of training platforms charge per course or per team member, not at Front Office Rocks. We provide dental customer service training for your entire team at one price and with zero contracts.


STEP #1 Choose Your Plan

Unlimited access for your entire team with no contracts. Choose month-to-month or save $300 on an annual subscription.

STEP #2 Create Staff Accounts

Give each employee their own login to begin training.

STEP #3 Start Training

Introduce your team to Front Office Rocks and create a plan for adding training into your schedule.

STEP #4 One hour per week

Train your team in just one hour per week, and you’ll start improving your practice from day one.

Latest From Laura


The Best Way to Handle Office Manager Drama

I have said many times that the most important member of the dental office team isn’t the dentist or any staff member—it’s the patient. I still stand by that statement, because the patient always comes first.

read more

What we solve with training

Real Challenges Of Managing a Dental Practice

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Lost Revenue

Staff Communication

There’s one big issue dividing the front office team and the clinical team. It usually comes to one single word – scheduling.

  • Missed New Patient Calls   63%

Cancellations & No Shows

Cancellation is a negative word that brings the whole team down. Most cancellations are actually avoidable if your team knows the right tips when communicating with patients.

  • Cancellations and No Shows 25%

INSURANCE

Patients have a very limited understanding of their dental insurance and what it covers. Learn how to always give a version of “Yes!” and stop letting insurance drive your practice.

  • Staff Turnover 15%

Still have questions? Contact Us!

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FRONT OFFICE ROCKS THE LEADER IN ONLINE TRAINING AND DENTAL OFFICE SOLUTIONS
©2012 – 2017 Front Office Rocks. San Diego, CA