Front Office Rocks

#1 Resource for Dental Team Training

Improve your team’s skills from home, the office and everywhere between, with more than 500 video lessons and training materials focused on patient communication, practice management and team training.

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What we do - Online training

Tired of cancellations and no shows? Having trouble with case acceptance?

We focus on communication to increase practice revenue through proven systems. We start with changing the way it’s always been done – to what’s efficient and results in the best care for our patients and practice profitability.

20,000+ Staff Trained

Since 2013, we have trained and empowered teams based on real experience via our online training membership platform. If you plan on being profitable, then you must provide your staff with the resources and tools to help them excel.

 

How Do We Train?

click one of the links below to learn more

Online Training

24/7 Online Courses

Coach Led Training

When You Need More

Workshops

Topic Intesive Training

Your Mission

Understand your Front Desk…

It’s a team of people, not furniture, and often the first and last point of contact for patients. They need continual, consistent training as much as the clinical team needs CE. If you want to reduce stress in your dental practice and stop losing patients then the goal should be to create effective systems that incorporate your entire team.

What dental positions do we train and what is included

The front office is the face of your practice and often the first person a patient interacts with. If you want to keep the schedule full and improve patient recall, it starts with training your front office team. 

Receptionist Training | Insurance Coordinator | Scheduling Coordinator | Treatment Coordinator

While excellent clinical skills are a necessary requirement to advance to the next level, communication with your patients is a vital component. Our back office training is designed to help Dental Assistants, Hygienists, and Doctors communicate with the Front Office and patients. 

Dental Assistants | Hygienist | Doctor Customer Service 

The role of a dental office manager can change from day to day, the demands, the expectations and even the schedule. Don’t worry – the office manager course is there for you each step of the way and your day! Turn here to learn how to manage the staff, office and even the patients in the office. 

Office Manager Resources & Training 

In order to offer the best customer service to your patients, it starts with building a team that rocks! Our dental team training course is designed to help establish strong communication among your team and squash drama and bullying. A team that works together effectively and efficiently is better able to focus on patients and offer the best experience in your office.

Team Training 

First – we don’t believe in scripts, we believe in understanding “why” so you can respond appropriately. But if you ever wished there was a manual you could hand to your dental team during their training with all the forms they need to execute their role efficiently? We have you covered! You will find a full document library just for dental teams with a focus on position specific checklists, templates, and suggested verbiage.

Resources Library 

Ask The Coach

Our Hub for Answers

News

Latest Tips

Contact Us

We’re Here to Help

A Message

From Our Founder

I witnessed first-hand what was missing from the front office of dental practices – training. After twelve years as an office manager and two fee-for-service scratch dental practices, I wanted to bring resources to dental practices. Front Office Rocks offers first-hand knowledge and expertise designed to help improve all the day-to-day operations and create the ultimate customer service culture within your practice.

– Laura Nelson

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Testimonials

What Dentists are Saying

“I cannot say enough about Front Office Rocks! I have been an OM and a COO of dental offices and this is such a fabulous help to get your team on track! No matter the size of your practice. It’s the best investment we have ever made.”

Nina Harris

“…I feel that any dentist should do the entire course she offers because it allows us to understand our staff positions and identify what is happening in these areas. Thank you Laura for making my practice profitable and WAY LESS STRESSFUL! I enjoy coming into the office once again”

Kevin Hintz

“…I have used it when hiring new employees and when I felt like we needed to brush up on a particular skill. The content is well done and very helpful to train new employees and existing employees that need a boost. I think it would be invaluable for a new dentist, or an office committed to continued improvement…”

Jonathan Campbell

Watch a Free Training Module Below

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Blog

Our News & Announcements

Read the latest news & tips from Laura & Co.  on how to improve your Dental Practice. 

We’ve Trained…

Offices

employees

dentists

Managers

Get In Touch

Telephone: (800) 914-3595

Office Hours: M-F: 6am – 5pm PST

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. We’ve created these focused courses for you, the Dental Professional! No contracts or subscriptions.

NOW AVAILABLE! 

We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly subscription is $249 per month for up to 10 team members and includes all of our foundation courses and corresponding resources. Mastery courses and additional training on our FORU platform is available with our membership option.

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Our monthly membership starts at $369 per month for up to 20 team members and includes every course, module, and resource on our site, plus personalized onboarding and ongoing support.

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Our annual membership is $3500 per year for up to 20 team members and includes every course, module, and resource on our site, that’s a savings of $1,100 over our monthly membership. 

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

Missed a workshop? No worries, we have you covered with our replays. You and your team will get access to training for 30 days. See what’s playing now. 

Learn More

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer or submit a new question to Laura.