FRONT OFFICE ROCKS

The leader in online solutions and dental front office training!  

Virtual Training

We’re changing the way you train, the way it looks, and how you access it.

REAL WORLD TRAINING

Made by a Real Office Manager for real dental offices

LIVE WEBINARS

Learn How To Offer The Best Dental Customer Service From Dentistry’s #1 Front Office Authority

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Training Categories:

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Receptionist

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Scheduling

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Treatment Coordinator

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Financial Coordinator

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Office Manager

What We Offer

Give your team the training they need in a way that makes the most sense for a busy dental practice.


Patient Retention

We focus on customer service because it is what matters. When you provide superior dental customer service, everything falls into place.

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Real Life Examples

Our training videos are often presented as a two-way conversation or role-played scenario to keep the training fun and engaging.

Video Training

With hundreds of videos solving everything from cancellations and no-shows to asking the patient to pay.

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Online Training 24/7

For one price, you can train your entire team whenever and wherever your staff learns best, desktop, phone, or tablet.

Front Office Resource

We are the leader in dental front office solutions. Train your entire team for one price with no upsell.

Webinars with Laura

Once a month (or more), join us Live with Laura and ask practice specific questions on various topics.

Business Documents

Our document library houses all the forms, checklists, and policies you’ll need to run a productive and highly effective practice.

Rock Star Support

You are never alone, our team is available by email, phone, and live chat to assist and answer questions. We are here for you.

Manager Reporting

From email alerts to a reporting dashboard we keep you informed about how your staff is progressing in the training and any areas you should revisit.

Watch A Free Training Course Below


How Does It Work?

A lot of training platforms charge per course or per team member, not at Front Office Rocks. We provide dental customer service training for your entire team at one price and with zero contracts.


STEP #1 Choose Your Plan

Unlimited access for your entire team with no contracts. Choose month-to-month or save $300 on an annual membership.

STEP #2 Create Staff Accounts

Give each employee their own login to begin training.

STEP #3 Start Training

Introduce your team to Front Office Rocks and create a plan for adding training into your schedule.

STEP #4 One hour per week

Train your team in just one hour per week, and you’ll start improving your practice from day one.

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Latest From Laura


The Do’s and Don’ts of New Patient Phone Calls

The Do’s and Don’ts of New Patient Phone Calls

The Do’s and Don’ts of New Patient Phone Calls. The telephone is our lifeline to the outside, to our current patients, and our new patients and I believe that how we answer every phone call is a very important skill that we should train.

read more
Onboard Your New Employee Like a Rockstar

Onboard Your New Employee Like a Rockstar

Turnover in the dental industry is huge, and most dentists or office managers dread the thought of having to hire yet again. The hiring process is a burden for so many reasons—increasing your already heavy workload with doing interviews and reviewing resumes…

read more

What we solve with training

Real Challenges Of Managing a Dental Practice

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Lost Revenue

Staff Communication

There’s one big issue dividing the front office team and the clinical team. It usually comes to one single word – scheduling.

  • Missed New Patient Calls   63% 63%

Cancellations & No Shows

Cancellation is a negative word that brings the whole team down. Most cancellations are actually avoidable if your team knows the right tips when communicating with patients.

  • Cancellations and No Shows 25% 25%

INSURANCE

Patients have a very limited understanding of their dental insurance and what it covers. Learn how to always give a version of “Yes!” and stop letting insurance drive your practice.

  • Staff Turnover 15% 15%

Still have questions? Contact Us!

FRONT OFFICE ROCKS THE LEADER IN ONLINE TRAINING AND DENTAL OFFICE SOLUTIONS
©2012 – 2020 Front Office Rocks. San Diego, CA

 

  Front Office Rocks  
    Rated 5/5 based on 90 reviews | Front Office Rocks Reviews

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Coming April 2020

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

Join us in Salt Lake City as we cover the ins and outs of dealing with Insurance.

Learn to differentiate the specifics of insurance plans, coverages and maximizing it for your practice and how to relay what you’ve learned back to patients.

Train with us live in person or from your office with a virtual ticket.

Get Tickets

When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

Train with us live in person or watch live from your office. 

Get Tickets

When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

  • Train with us live in person or watch live from your office. 

Get Tickets

To truly make an IMPACT in your practice, you need to start with understanding the importance of setting goals that IMPACT the team and the patients as well as creating a productive schedule that empowers you to reach SMARTER goals.

Train with us live in person or watch live from your office. 

Get Tickets

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
Search for an answer or submit a new question to Laura.