What We Offer
Give your team the training they need in a way that makes the most sense for a busy dental practice.
Brought to you by an Office Manager with 20+ years experience who deals with the same obstacles that your team is experiencing on a daily basis.
Real Life Examples
Our training videos are often presented as a two-way conversation or role-played scenario to keep the training fun and engaging.
With hundreds of videos solving everything from cancellations and no-shows to asking the patient to pay.
Online Training 24/7
For one price, you can train your entire team whenever and wherever your staff learns best, desktop, phone, or tablet.
Front Office Resource
We are the leader in dental front office solutions. Train your entire team for one price with no upsell.
Meetings with Laura
Once a month, join Laura and ask practice specific questions. It’s like having OUR team in YOUR office.
Rock Star Support
You are never alone, our team is available by email, phone, and live chat to assist and answer questions. We are here for you.
Watch A Free Training Course Below
How Does It Work?
A lot of training platforms charge per course or per team member, not at Front Office Rocks. We provide training for your entire team at one price and with zero contracts.
STEP #1 Choose Your Plan
Unlimited access for your entire team with no contracts. Choose month-to-month or save $300 on an annual subscription.
STEP #2 Create Staff Accounts
Give each employee their own login to begin training.
STEP #3 Start Training
Introduce your team to Front Office Rocks and create a plan for adding training into your schedule.
STEP #4 One hour per week
Train your team in just one hour per week, and you’ll start improving your practice from day one.
Latest From Laura
By Laura Hatch and DrBicuspid.com, contributing writer January 11, 2018 -- In the debut of a new column, Laura Hatch, founder and owner of Front Office Rocks, analyzes problems common in dental practices and offers practical steps you can implement to either fix these...read more
The most frustrating phone call dental offices receive regularly is the patient who calls to tell the office they no longer have dental insurance and they need to cancel their cleaning appointment. It is trying because it results in an opening in our schedule but is...read more
There is a special relationship between general and specialty dentistry. In many cases, specialists depend heavily on the referrals they receive from general dentists and it makes sense that they spend a significant amount of time and thought trying to figure out how...read more
What we solve with training
Real Challenges Of Managing a Dental Practice
There’s one big issue dividing the front office team and the clinical team. It usually comes to one single word – scheduling.
- Missed New Patient Calls 63%
Cancellations & No Shows
Cancellation is a negative word that brings the whole team down. Most cancellations are actually avoidable if your team knows the right tips when communicating with patients.
- Cancellations and No Shows 25%
Patients have a very limited understanding of their dental insurance and what it covers. Learn how to always give a version of “Yes!” and stop letting insurance drive your practice.
- Staff Turnover 15%