Frequently Asked Questions
Find answers to the most commonly asked questions about joining Front Office Rocks, starting the program and managing your account.
Browse through our FAQ below or skip to a specific category by clicking on one of the links below
I signed up, where should I start?
How do I select the right courses and/or topics for my employees?
Our virtual front office training is set up so that you can train employees by their position in the office. Training can be assigned to employees by progression so they can learn about each aspect of the front office in order. Or, by giving them access to specific areas they may need to learn, improve or refresh. We recommend that the role of Office Manager be assigned only to management level employees on the team.
Does Front Office Rocks or Laura offer in-office training or consulting?
Where can I find a list of all the online Front Office training videos offered within the site?
How many training documents and policies are available on the site?
If I cancel, can I renew my subscription at a later day?
How do I cancel my enrollment? Will I get a refund?
Are there any additional or hidden fees?
Do the courses include a quiz or exam?
Do you have a money back guarantee?
I'm looking for a kind of training that I don't see on your website.
Can I use multiple computers to access the training course?
How long will I have access to the Front Office Rocks training courses?
How often do you recommend our staff train with Front Office Rocks?
One hour per week is all it takes to train and continuously move your practice forward.
What are the benefits of Front Office Rocks?
How to Add Student Accounts
How to Pause or Cancel Your Account
How to Reset Your Password
How to Rewatch Videos and Retake Quizzes
How to Print Certificates of Completion for Students
Can one email address be used for different employees?
What is the difference between an active student, inactive student, and deleted student?
An inactive student is a student that has access to the site but is not using it for a while or the manager does not want to delete, so by marking the student inactive, the student moves to the bottom of the list of students.
A deleted student is a student that no longer uses the training. Once marked deleted, that student will no longer have any access to the website and cannot be made active again. If that student needs access to the website again in the future, the email address initially used for that student must be different, as one email address cannot be used more than one time.
Can there be more than one account manager login?
Is the doctor or the office manager the one who manages our account?
What should I do if I fail a quiz?
What is the dashboard used for?
How do I register multiple employees?
How do I give access to the videos to my employees (students)?
Once you have filled in all of the fields, click ‘Create Sub Account’. The student’s profile will now be available for them to access. They can log in using the email address and password that you provided.
How do I log into my dashboard?
How do I register with Front Office Rocks?
How do I change my password?
As a student: Managers may change student passwords by logging into their dashboard, finding the desired student under the ‘Student’ tab, and clicking their name. This will open up all of their account details. Enter the new password into both boxes and click ‘Update’.
If you are a student you will need to contact your manager to have your password changed.
How do I update my username?
If you are a student, you will need to contact your manager to change your email address. Managers may update student email addresses by logging in to their Dashboard, clicking on the ‘Student’ tab, and clicking the name of the appropriate student. This will open up the student’s details. The manager may then enter the new email address and click ‘Update’ to save it.
What if I am having trouble accessing the site or it's videos?
The recommendations haven't solved my problem, or I don't see my problem addressed.
Do I need high-speed internet access?
What are the technical requirements for using Front Office Rocks?
Whom do I contact for technical support?
Please include the specific details of the issue you are encountering, including your browser type and settings, the error you are experiencing, and the clicks you made and/or steps you took that led to the error. This will help us more quickly troubleshoot your problem.
The video keeps pausing or stuttering. What do I do?
The best solution is to press pause, let the computer buffer the video for a minute or two, and then press pause again. It should play without further interruption.
There are a few things that you can do to fix this issue. First, you want to make sure that you are logged in. You can verify that you are if you a student or manager listed on the upper right of your home screen.
If you can’t log in or don’t see Student or Manager – you can request a new password. Once you receive your new password, log back in to see if the videos play.
Next, try rebooting your computer. Many times, this cleans up any issues and allows the videos to play.