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Latest From Laura

Read the latest news & tips from Laura on how to improve your Dental Practice

 

How to Treat the Disease of Dental Office Drama

How to Treat the Disease of Dental Office Drama

Drama and gossip are as prevalent in the dental industry as periodontal disease. Drama is a fungus and it grows like one, so it makes sense that failure to control office drama will lead it to grow even more. What can you do about it? Let’s look at it clinically, like we do with periodontal disease.

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10 Things You Should Never Say To Dental Patients

10 Things You Should Never Say To Dental Patients

A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can and cannot say to your patients.

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10 Things You Should Never Say To Dental Patients

A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can and cannot say to your patients.

read more

Thursday’s Troubleshooter

QUESTION: I work the front office in a busy dental practice. Let’s say there is a hygienist waiting to ask me a question about a patient, while at the same time the phone is ringing and I already have somebody on hold. How would I handle this situation?...

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The New Patient Effect

One thing I notice while speaking with so many dental professionals is an obsessive focus on getting “more new patients.”

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The Best Way to Handle Office Manager Drama

I have said many times that the most important member of the dental office team isn’t the dentist or any staff member—it’s the patient. I still stand by that statement, because the patient always comes first.

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Winning in Dentistry

You’ve overcome a lot of hurdles to get where you are today. First, you made the decision to apply to dental school and had to wait to hear whether you were accepted.

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FFS Customer Service Podcast with Laura Hatch

Listen in on Laura’s recent interview with Drew Burns on The FFS Dentist Podcast to learn more about providing exceptional customer service and the ultimate patient experience at your fee for service dental practice.

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Webinar Replay: The Golden Ticket is in Reactivation

Join Laura Hatch and Cory from Callforce for the replay of our recent joint webinar, The Golden Ticket is in Reactivation. Just because the patient has not been in for an appointment in the past 18 months does not mean they have left your practice, reactivation is a great way to generate “new patients”.

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