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Latest From Laura

Read the latest news & tips from Laura on how to improve your Dental Practice

 

Front Office vs. Back Office: How to Unite Your Dental Team

Front Office vs. Back Office: How to Unite Your Dental Team

Take a moment to put yourself in the following scenario.You wake up in the morning with a feeling of dread about going to work. First thing when you walk into the office, you’re greeted by an environment that is negative, dull, or just feels like an energy suck. You spend the day trying to just get your job done and avoid interacting with co-workers as much as possible.

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Front Office vs. Back Office: How to Unite Your Dental Team

Take a moment to put yourself in the following scenario.You wake up in the morning with a feeling of dread about going to work. First thing when you walk into the office, you’re greeted by an environment that is negative, dull, or just feels like an energy suck. You spend the day trying to just get your job done and avoid interacting with co-workers as much as possible.

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New Office Policy: No One Gets Time Off

Just imagine, as an owner or office manager—wouldn’t it be great if you could write a new policy that absolutely no one is ever allowed to come to work late, leave early, get sick, take time off, or (for that matter) have a single unproductive moment when they are clocked in?

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20 Tips to Motivate Your Team

Owners often think money is the main motivator for employees, however studies show that if a person is paid what they feel is fair compensation, there are other ways they find their motivation.

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10 Things You Should Never Say To Dental Patients

A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can and cannot say to your patients.

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Thursday’s Troubleshooter

QUESTION: I work the front office in a busy dental practice. Let’s say there is a hygienist waiting to ask me a question about a patient, while at the same time the phone is ringing and I already have somebody on hold. How would I handle this situation?...

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The New Patient Effect

One thing I notice while speaking with so many dental professionals is an obsessive focus on getting “more new patients.”

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The Best Way to Handle Office Manager Drama

I have said many times that the most important member of the dental office team isn’t the dentist or any staff member—it’s the patient. I still stand by that statement, because the patient always comes first.

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