Latest From LauraRead the latest news & tips from Laura on how to improve your Dental Practice
How to set a new employee up for success at your dental practice. Congratulations! Either you have just hired a new employee or have decided that you’re going to hire a new employee. Bad news, the process isn’t over yet.
Managing stressed out attitudes within your dental team. In a dental office, we have things that happen continuously throughout the day. We have patients who cancel, schedules fall apart, supplies are late, overhead is up, bills are due…
How to ensure busy teams are working efficiently. Being busy and being productive are two very different things. Dentists will often tell me that they know their team is busy and working, but are they busy doing the right things. Are we efficient as a team?
The Do’s and Don’ts of New Patient Phone Calls. The telephone is our lifeline to the outside, to our current patients, and our new patients and I believe that how we answer every phone call is a very important skill that we should train.
Are You Frustrated and Burned Out As An Office Manager? So many dental office managers feel that they are stuck between a rock and a hard place. No matter what they do, they can’t make traction with their doctor, the office or their team.
Customer service is important in all industries. In dentistry, there is an added issue with our customers, i.e. the issue of fear. Because of the added concern or fear that many people have, we must offer an even higher level of customer service.
Every dentist dreams of having the best dental team. Likewise, every employee hopes that the office they work at will be an amazing office, and every patient wants to find an office that will be the best fit for them.
How to Successfully Implement a Nontraditional Hours Policy. Does your office have extended patient hours, split shifts, or weekend hours? (Some quick definitions: “extended hours” refers to hours that fall outside of the normal 8 am to 6 pm range; “split shift” involves having two different shifts working…
Webinar Replay: What does your practice say about you without even saying a word? 40 Tips in 40 Minutes!
Welcome to the encore webinar feature of 40 Tips in 40 Minutes, with Laura Hatch and Andrea Greer! What does your practice say about you without even saying a word?
Dealing with dual dental insurances takes time, patience, and a little bit of math. Dental office managers have big jobs dealing with insurance companies. The job is doubled when patients carry two insurances.
Everyone in the dental industry knows that great customer service is one of the essential elements for success. Without patients, we don’t have a job. But what exactly does “customer service” mean?
Turnover in the dental industry is huge, and most dentists or office managers dread the thought of having to hire yet again. The hiring process is a burden for so many reasons—increasing your already heavy workload with doing interviews and reviewing resumes…
Our 12 Key Steps to Hiring Rock Star Employees Infographic is here to provide you with a no-nonsense guide to hiring rock star employees!
The key to creating a stream of steady new patients is making sure you have several vehicles driving leads and a team who is trained and equipped to convert leads and maximize the word-of-mouth referrals from each person who walks through your doors.
Hiring is a huge headache for many dentists and office managers, here are two vital ways to assess job candidates before you hire!
Finding a good candidate for your dental practice is hard, but here’s 5 common mistakes you can avoid.
Online dental team training is one of the most versitile ways to improve your practice and customer service culture for your patients.
Take a moment to put yourself in the following scenario.You wake up in the morning with a feeling of dread about going to work. First thing when you walk into the office, you’re greeted by an environment that is negative, dull, or just feels like an energy suck. You spend the day trying to just get your job done and avoid interacting with co-workers as much as possible.
Just imagine, as an owner or office manager—wouldn’t it be great if you could write a new policy that absolutely no one is ever allowed to come to work late, leave early, get sick, take time off, or (for that matter) have a single unproductive moment when they are clocked in?
Thank you for attending Laura’s recent webinar with Andre Shirdan, of The Crew Process. We promised you the webinar replay and have included it for you below. Please enjoy the recording! Watch it here. Looking for Andre's Eaglesoft Group on Facebook? Join Andre's...
Owners often think money is the main motivator for employees, however studies show that if a person is paid what they feel is fair compensation, there are other ways they find their motivation.
A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can and cannot say to your patients.
In a dental office, who is the most important person on the team?Some might argue it is the dentist. Others might say the hygienist or the dental assistant…
In this podcast episode, Teresa and Laura focus on how to know what makes the ideal candidate, team building, and other resources to help the Doctor to understand what the front office is doing.
Thank you for attending Laura’s recent webinar with Rita Zamora, of Rita Zamora Connections. We promised you the webinar replay and our infographic and have included both for you below. Please enjoy the recording! Watch it here. Click here to download a copy of our...
We are always looking for ways to increase efficiency but sometimes efficiency gets in the way of truly taking care of our patients and putting them first.
Sometimes a patient has two insurance plans. How do you know what you need to do to submit to both plans, and in which order?
Our Top 10 Insurance Tips For Getting Paid Quickly and Correctly Infographic provides your dental team with a list of TOP tips for dealing with insurance.
Our Why Your Office Should Consider a Membership Club Infographic and the included dental training resources will provide insight into dental membership.