FFS Customer Service Podcast with Laura Hatch
Listen in on Laura’s recent interview with Drew Burns on The FFS Dentist Podcast to learn more about providing exceptional customer service and the ultimate patient experience at your fee for service dental practice.
My name is Drew Burns and I am a part of a small group of dentists that believe something crazy. We believe that the standard of care is just not good enough, we demand the best of ourselves and for our patients. We believe that the best way, No, the only way to practice dentistry is on our own terms.
If you asked the dental consultants or the corporate CEO’s, they would tell you that what we are doing is not smart, that fee for service dentistry is dead and the golden age of dentistry is over. While others focus on profit first, we focus on the patient first, yet, our offices are some of the most profitable in the entire country because we invest in ourselves and we are doing things right!