As Originally Published in Dentistry IQ on February 9th, 2021.

Here is the problem with the idea of buying an operations manual “off the shelf”: Every office is different. Every business does things differently. Each task is done specifically the way that particular owner or manager wants it done to reflect their office’s goals. The way one person in a role does something in one office can be very different from the way a person in the same role completes the same task in another dental office. If you were to buy an “off the shelf” how-to manual, it would either be vague enough for every office consideration to fit (i.e., very generic) or it would be too specific and not in line with what each particular office does, making it wrong or impossible to use. The other problem with operations manuals is that once they are written, things change. The way tasks are done changes, people and flow changes, software changes, etc., and what was written becomes outdated. If the manual is not updated along with the changes, it becomes obsolete. Team members will stop referring to it because it’s no longer accurate. It will become a book that sits on a shelf collecting dust.

The problem with “off the shelf” office manuals is every office is different.

As an office manager, I would love an “off the shelf” operations manual, but I don’t think that will ever be a viable option. Instead, I recommend the next best thing (which is not fun, but doable): Write your operations manual in-house. That is not usually the answer people want to hear from me, but it is reality.

Read the rest of the article here 

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track "Getting Started" 

Every office is unique as well as every team member in a dental practice. We've created these focused courses for you, the Dental Professional! No contracts or subscriptions.


We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Our monthly membership is $249 per month for up to 20 team members and includes access to over 250 training videos and our document resources library!

Sign Up Now


Our annual membership is $2,799 per year for up to 20 team members and includes every course, module, and resource on our site!

Sign Up Now


Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule Your Training Assessment


Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura's approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We're here for you and your team. Need to talk to us, send us a message or give us a call.


Send us a message

We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve! 
Search for an answer or submit a new question to Laura.