How to balance customer service, patient care, and dental practice numbersWhat happens when the management team is always looking at production and numbers and not focusing on the patients? I see this happening all too often in dental offices. I’ve been an...
Your Team Cannot Read Your Mind People cannot read your mind. No one but you really knows what you are thinking, your hopes, your goals, your ethics, etc., unless you tell them. People can guess or make assumptions about these things, based on observing what you do,...
Question: Should the front desk employees be responsible for marketing the dental practice? QUESTION: Should the front desk employees be responsible for marketing the dental practice?ANSWER: This is a hard question to answer because marketing can mean many...
Welcome to the encore webinar feature of 40 Tips in 40 Minutes, with Laura Hatch and Andrea Greer! What does your practice say about you without even saying a word? Missed us live? Join Laura and Andrea for the replay of their THIRD webinar collaboration and find new...
Part 2: 7 True Secrets to Running A Successful Dental OfficeSecret #3: Take care of your patients.This secret may seem obvious, but stay with me. Of course, we need to take care of patients clinically and provide great dental care for them. But I am also talking about...
