Dividing Up Front Office Duties What makes a great front office team member? The number one attributed skill is multi-tasking. I know it was one of the first skills I listed when I came into dentistry. In the front office, there are so many things going on at once,...
Question: If I have two front office team members how should I divide the duties? QUESTION: If I have two front office team members how should I divide the duties (receptionist/scheduler) and (treatment/insurance/financial coordinator)? ANSWER: How you divide...
Managing stressed out attitudes within your dental team In a dental office, we have things that happen continuously throughout the day. We have patients who cancel, schedules fall apart, supplies are late, overhead is up, bills are due, phones are ringing, the toilet...
Question: How many people are needed to run the front office smoothly? QUESTION: Can one organized person at the front desk run things smoothly enough in a small office with one doctor and one hygienist? We also have one assistant, a part-time person who...
Question: How can I implement change without rocking the boat? QUESTION: I bought a practice with existing staff….how can I change things or start implementing new things without rocking the boat or making the existing team feel threatened? ANSWER: We...
