The Do’s and Don’ts of New Patient Phone Calls The telephone is our lifeline to the outside, to our current patients, and our new patients and I believe that how we answer every phone call is a very important skill that we should train at the dental office...
Question: I really don't have time to train my employees... QUESTION: I really don’t have time for training my employees. We’ve tried in the past, but it always falls to the wayside. I’ve asked my team to take initiative and asked them to...
Question: Do you have advice for a front office team managing calls for a private practice and dental school? So, it’s a dental school but there is a private practice located inside the dental school. Inside the dental school, is the doctors that come...
I have said many times that the most important member of the dental office team isn’t the dentist or any staff member—it’s the patient. I still stand by that statement, because the patient always comes first. Without patients, there can be no dentistry. But, the...
Did you miss The Profitable Dentist Practice Owners Conference in Orlando? Don’t worry, we filmed Laura doing her podcast with John Stamper right from the event! Listen in to learn more about Laura, her start in dentistry and the birth of her dental front office...
