Question: How do you gently let a patient know that you cannot adjust what the insurance doesn't pay for (especially since it is insurance fraud)? ANSWER: The best policy is honesty so telling the patient that you cannot adjust anything as it is insurance...
Question: How do you answer - do you take my insurance? We want to appeal to out of network patients too, so how do you answer, “do you take my insurance”?ANSWER: This question has to be answered with yes or something positive. A patient only...
Question: Do you have any great narratives for submitting Delta Dental SRP benefit claims? We are looking for a good narrative for SRP. We have found that many of our claims to Delta Dental, although they tell us when we call for benefits, that they allow for...
Sometimes a patient has two insurance plans. This can be a confusing situation. How do you know what you need to do to submit to both plans, and in which order? When your patient has more than one plan, first determine if the plan has a coordination of benefits. In...
A large part of the Financial Coordinator’s job is to work directly with insurance companies, knowing how to work with them, how to get the best estimates possible and then how to follow up to make sure the office receives payment. This – can be a complex...
