How to balance customer service, patient care, and dental practice numbersWhat happens when the management team is always looking at production and numbers and not focusing on the patients? I see this happening all too often in dental offices. I’ve been an...
How to Better Communicate with Your Dental Patients OnlineOur patients don’t see us sometimes for six months between their appointments and they don’t think about us between visits. It’s not like they’re wondering, “what’s going in my...
Question: Should I only hire staff with dental experience? ANSWER: We had a question asking about if we need to hire somebody with dental experience or not when hiring for the dental office. This is one of my favorite topics and it is also a reason I founded and...
Your Team Cannot Read Your Mind People cannot read your mind. No one but you really knows what you are thinking, your hopes, your goals, your ethics, etc., unless you tell them. People can guess or make assumptions about these things, based on observing what you do,...
