Firing and hiring is probably the least favorite part of the job for most dentists and office managers. In fact, some dentists dread this process so much they hold onto employees too long to avoid firing someone. Not only is it unpleasant to have to fire an employee,...
I have said many times that the most important member of the dental office team isn’t the dentist or any staff member—it’s the patient. I still stand by that statement, because the patient always comes first. Without patients, there can be no dentistry. But, the...
QUESTION: I’ve been working for this dentist for three years. She bought the former dentist’s practice. I’m the office manager. The team has weekly meetings to discuss the previous week. These meetings are supposed to be positive, but they’ve turned into nothing but...
Howard brought back three amazing podcast guests for an epic group discussion on managing your phone calls, hiring and firing, watching the numbers, and a whole lot more! Sandy Pardue, Senior Consultant and Lecturer with Classic Practice Resources, has...
Given that I’ve been an office manager for over 10 years, you would think I would have everything in my dental office running perfectly or at the very least know everything that is going on in every department. However, as an office manager, I am more of a “jack of...
