Question: Do you have scripting to use when rescheduling patients? QUESTION: Do you have some scripting to use when rescheduling patients? We have discontinued any non emergent or urgent treatment for the next 3 weeks. My office administrator is fairly new...
Question: What is assisted hygiene and does it really work? QUESTION: What type of schedule have you seen work where the doctor incorporates assisted hygiene into their schedule? The reason they want to do this is because they are having trouble finding a...
Question: How do you deal with patients who are requesting a specific hygienist? QUESTION: How do you deal with patients who are requesting a specific hygienist. We just had a patient cancel 5 min prior to their appointment because they were not seeing the...
Question: What's the best way to handle patient no-shows? ANSWER: The office needs to be in control of their schedule and not fill it with flakey patients, so the best way to handle no shows is to get the patient’s commitment of the importance to show up,...
Question: How should this busy dental practice handle their quirky scheduling situation? The dental office has kind of a quirky situation with scheduling. They have a doctor that comes in in the morning and then a doctor in the afternoon. They don’t...
