Question: Do you have scripting to use when rescheduling patients? QUESTION: Do you have some scripting to use when rescheduling patients? We have discontinued any non emergent or urgent treatment for the next 3 weeks. My office administrator is fairly new...
The Do’s and Don’ts of New Patient Phone Calls The telephone is our lifeline to the outside, to our current patients, and our new patients and I believe that how we answer every phone call is a very important skill that we should train at the dental office...
Question: I really don't have time to train my employees... QUESTION: I really don’t have time for training my employees. We’ve tried in the past, but it always falls to the wayside. I’ve asked my team to take initiative and asked them to...
Question: How do you gently let a patient know that you cannot adjust what the insurance doesn't pay for (especially since it is insurance fraud)? ANSWER: The best policy is honesty so telling the patient that you cannot adjust anything as it is insurance...
Question: How do you answer - do you take my insurance? We want to appeal to out of network patients too, so how do you answer, “do you take my insurance”?ANSWER: This question has to be answered with yes or something positive. A patient only...
