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Tag:
dental receptionist
Why Telephone Scripts Don’t Work, But Here’s 5 Ways To Win New Dental Patients
December 13, 2018
Big companies need to use telephone scripts because it’s an efficient way to get a lot of people productive on…
VIDEO REPLAY: Call-Handling & Front-Desk Strategies Webinar
January 31, 2018
Thank you for joining us for “Sealing the Deal! Call-Handling & Front-Desk Strategies That New Patients Can’t Resist”. Fred Joyal…
A Positive Spin on Appointments and Periodontal Intervention
August 9, 2017
Calls to schedule recare and hygiene appointments are the most frequent outgoing calls in dental offices. How the front desk…
Do What Makes Sense, Not Just “The Way We Have Always Done It”
August 1, 2017
I spend a lot of time in dental offices, observing the day-to-day systems that they use. Frankly, I see a…
What’s the most important piece of technology in your dental office? It’s probably not what you think
September 11, 2016
If I were to ask 100 dentists, “What is the most important piece of technology in your dental office?” I…
3 Reasons New Employees Shouldn’t Answer the Phones
August 23, 2016
While it may seem like the logical place to start a new employee, answering the phone might be one of…
“Just a Cleaning”? Absolutely Not! But it Takes a Dental Team Effort to Get Patients on Board
July 21, 2016
I recently wrote an article for DentistryIQ where I discussed how our office noticed patients were not scheduling their recare…