Big companies need to use telephone scripts because it’s an efficient way to get a lot of people productive on the phones and ensure that they follow a “recipe” to attempt to gain or keep clients. They need to hire and train a lot of people and meet their selling...
Thank you for joining us for “Sealing the Deal! Call-Handling & Front-Desk Strategies That New Patients Can’t Resist”. Fred Joyal and his guest Front Office Rocks’ Laura Hatch shared so much valuable content in this presentation that we wanted to give you another...
Calls to schedule recare and hygiene appointments are the most frequent outgoing calls in dental offices. How the front desk handles those calls is paramount to creating a full and productive hygiene schedule. How do you explain the need for ongoing care, hygiene...
I spend a lot of time in dental offices, observing the day-to-day systems that they use. Frankly, I see a lot of systems, policies, and office flow that don’t make much sense. Let me give you some real-life examples that I have actually observed: Answering the phones...
