Question: What's the best way to handle patient no-shows? ANSWER: The office needs to be in control of their schedule and not fill it with flakey patients, so the best way to handle no shows is to get the patient’s commitment of the importance to show up,...
Question: How can our office minimize cancellations or last minute no-shows? ANSWER: There are three types of cancellations: new patient, hygiene and doctor production, each with their own issues. To minimize new patient cancellation, slow down, build rapport...
Question: How should this busy dental practice handle their quirky scheduling situation? The dental office has kind of a quirky situation with scheduling. They have a doctor that comes in in the morning and then a doctor in the afternoon. They don’t...
Question: Can you help me maximize our hygiene schedule to meet our goals? Hi Laura, I am new to office administration and trying to figure out how to maximize our hygiene schedule to meet our goals. Is there a way to assign colors per dollar value with high,...
t QUESTION: How can I better communicate to patients the importance of arriving early to complete paperwork? Help! 85% of our new patients show up either at their “appointment time” or even a few minutes late without their paperwork even filled out. Obviously...
