Question: If I have two front office team members how should I divide the duties? QUESTION: If I have two front office team members how should I divide the duties (receptionist/scheduler) and (treatment/insurance/financial coordinator)? ANSWER: How you divide...
Question: How many people are needed to run the front office smoothly? QUESTION: Can one organized person at the front desk run things smoothly enough in a small office with one doctor and one hygienist? We also have one assistant, a part-time person who...
Question: How can I implement change without rocking the boat? QUESTION: I bought a practice with existing staff….how can I change things or start implementing new things without rocking the boat or making the existing team feel threatened? ANSWER: We...
Question: How to respond to negativity the right way! QUESTION: How to respond to negativity the right way! We have an employee that is usually very easy going to work with but the second we give any constructive feedback, she becomes hostile and starts...
Question: What is a good vacation policy to have with my dental team? ANSWER: A good vacation policy for the team is one that benefits the employees and does not take away from the business. Of course, there are laws that need to be followed and it is...
