Dealing with dual dental insurances takes time, patience, and a little bit of mathArticle by Colleen Huff, FAADOMDental office managers have big jobs dealing with insurance companies. The job is doubled when patients carry two insurances. Many of us in the dental...
Question: How does one handle patient refunds? ANSWER: Patient refunds are either done because the patient over paid for treatment or the treatment did not get done or get done to satisfaction of the patient. Either way, it is important that the money is...
Question: Do you have recommendations for tracking dental savings plans and in-house financing arrangements? We do a lot of financing in our office since most of our patients are uninsured. This includes CareCredit and in-house financing (tracked through...
Sometimes a patient has two insurance plans. This can be a confusing situation. How do you know what you need to do to submit to both plans, and in which order? When your patient has more than one plan, first determine if the plan has a coordination of benefits. In...
A large part of the Financial Coordinator’s job is to work directly with insurance companies, knowing how to work with them, how to get the best estimates possible and then how to follow up to make sure the office receives payment. This – can be a complex...
