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A patient is refusing to pay a balance and threatening bad social media reviews if we call collections, do you have any advice?

 Question: A patient is refusing to pay a balance and threatening bad social media reviews if we call collections, do you have any advice? We have a patient who had his wisdom teeth extracted, back in June of 2016. At the time, the office was out of network...

Negative Reviews: 6 Suggestions from an Office Manager on How to Handle Them

Let me begin by saying I am not an online or marketing guru. I know many amazing marketing professionals in our industry that I would happily recommend when it comes to the latest and the greatest about managing your online reputation and how to handle negative...

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As the leading authority on virtual dental front office training, Front Office Rocks helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching.

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