Question: Should I hire an outside agency to collect installment plans? Is it worth having an outside agency handle installment payment from patients even though I have to pay them?ANSWER: Again, it is so much smarter to have an outside company handle the...
Question: Should I accept installment payments from patients? ANSWER: The first thing that I was taught getting into the dental industry early on was to always remember that we are a dental office and not a bank. You should not accept installment payments...
Question: How does one handle patient refunds? ANSWER: Patient refunds are either done because the patient over paid for treatment or the treatment did not get done or get done to satisfaction of the patient. Either way, it is important that the money is...
Question: A patient is refusing to pay a balance and threatening bad social media reviews if we call collections, do you have any advice? We have a patient who had his wisdom teeth extracted, back in June of 2016. At the time, the office was out of network...
Question: How do you suggest to handle recall with patients that are past due but "inactive"? I was watching the hygiene scheduler video today and have a question. Regarding recall and past due recall, how would you handle a situation where some of these...
