Question: How do you explain to a patient not wanting x-rays that the doctor will no longer see them... As a patient if they don’t get their BWs done every year? ANSWER: First and foremost, we need to help our patients understand that radiographs are a...
Question: How should our office handle treatment presentation follow up calls? If after treatment is prescribed and presented to the patient, they still decide not to schedule, how should our office handle the phone call follow up and pursue case...
Question: How do you handle lab cases in your office? ANSWER: It’s always a good idea to have the doctor review the lab cases when they come into the office in case he finds something he wants to change, then you have time to reschedule the patient if...
QUESTION: We have a hygienist in our office whose idea of treating patients is based on their insurance coverage and benefits. We at the front office know and have explained the necessity for x-rays. Not only do insurance carriers need updated documentation, but we...
