by admin | Apr 2, 2019 | Ask Laura Dental Office Q&A
Question: How do you explain to a patient not wanting x-rays that the doctor will no longer see them... As a patient if they don’t get their BWs done every year? ANSWER: First and foremost, we need to help our patients understand that radiographs are a...
by admin | Apr 2, 2019 | Ask Laura Dental Office Q&A
Question: How do you suggest to handle recall with patients that are past due but "inactive"? I was watching the hygiene scheduler video today and have a question. Regarding recall and past due recall, how would you handle a situation where some of these...
by admin | Apr 1, 2019 | Ask Laura Dental Office Q&A
Question: How can I hire someone to make follow up calls for recare and unscheduled treatment? I know my staff needs to make follow up calls for recare and unscheduled treatment, but it seems to be their least favorite thing to do and I do not think the staff...
by Laura Nelson | Sep 30, 2016 | Patient Communication
I’m asked this question a lot by the dental office managers and owners that I meet… and my answer may surprise you. First of all, let me emphasize how important it is to make sure that all your patients leave your office with their next appointment scheduled....
by Laura Nelson | Jul 21, 2016 | Patient Communication
Our office recently experienced a breakthrough in getting our patients scheduled for recare appointments. It’s hard to get patients to schedule this type of appointment before they leave the office. They were saying, “I’ll have to call you later to schedule. I don’t...
