Tag: staff communication

March 20, 2020

What Would Laura Do First? I have been an office manager during the good times and the bad times, and…

October 17, 2019

5 Ways to Bring Out the Best in Your Dental Office Team! It doesn’t matter whether your office provides the…

November 27, 2018

Learn new ways to lead your front and back office dental teams in this dental training webinar replay with Laura…

July 19, 2017

Doctors and office managers often ask me how they make changes happen in their office. They tell me stories about…

November 29, 2016

How to make sure your team is doing their very best. Improving employee performance is an ongoing process. In a…

November 18, 2016

Every patient should be leaving the office with their next appointment scheduled. However, there is one more important step that…

October 14, 2016

In a recent conversation with several front office team members, what I heard over and over is that there is…

October 4, 2016

Not all dental team members are always going to get along or see eye-to-eye. But the important thing is to…

July 21, 2016

There are many elements to integrate high-quality customer service into a dental office, but I find the best way to…