What Would Laura Do First I have been an office manager during the good times and the bad times, and I can tell you that we always come out of it. I know that this bad time or dip is not like any other, but you will come out of it. Your perception and approach during...
Question: How can I implement change without rocking the boat? QUESTION: I bought a practice with existing staff….how can I change things or start implementing new things without rocking the boat or making the existing team feel threatened? ANSWER: We...
Question: How to respond to negativity the right way! QUESTION: How to respond to negativity the right way! We have an employee that is usually very easy going to work with but the second we give any constructive feedback, she becomes hostile and starts...
5 Ways to Bring Out the Best in Your Dental Office TeamIt doesn’t matter whether your office provides the best quality dentistry, has the most high-tech machines, or offers a fancy décor—the most important feature of your dental office always comes down to the team....
Question: Help! My staff is defensive whenever I suggest trying something new... My staff is defensive whenever I suggest trying something new/something else and they’re very hesitant to change. It’s not personal, I just want to see if we can do...
