Henry Ford said The only thing worse than training an employee and having them leave is not training the employee and having them stay.

The Best Investment You Can Make In Your Practice Is Investing In Your Team.

40% of employees with poor training will leave the company within the first year according to go2HR.
24% higher profit margins can be the result of companies who invest in training according to the Huffington Post.
68% of employees say training and development is the company’s most important policy. That’s according to ClearCompany.

The one resource we do not have enough of in the dental office is Time – Laura Hatch

 

7 Tips To Implementing Training In Your Office

New Hire Training should be minimum of one hour a day

Existing employee training should be 1 hour a week

  1. Share the “Why” & Get Buy-In. Identify and communicate the why behind implementing training. Discuss the best way to implement the training in your practice and find out what your team would like to learn or improve upon. Team members are more likely to buy in if they know the reason why they are doing the training.
  2. Lead by example. You need to make it a cultural change which means everyone does an hour of training, even the doctors. Put someone in charge. If there is not someone managing this, it just won’t happen.
  3. Put it on your schedule. Nothing will happen if it is not scheduled and schedule it out a year in advance so it is there before production fills the spot. If it falls out, bring it back as soon as you notice. Everyone falls out of practice on things. If you find that the training stopped happening at one time or another, figure out why, fix it and then get it back into the habit again asap
  4. Book it first thing in the morning or after lunch. No one will be able to easily step away from production to do training. Have to make it before they get sucked into the day
  5. Set up a training area. Training needs to be done outside of the production area. Set aside a consult room, break room, office area where team members can go and do training without getting pulled into the daily production going on during that time
  6. Share what you learn and discuss it. The best way to make learning stick is to either teach others or discuss how you want to implement what you learned into your office. Set aside time to discuss the learning with the team in team meetings.
  7. Get creative and have fun. If the team looks at this as one more thing to do, they won’t all enjoy or value it. Make it fun and find ways to implement it creatively in your office. it is not one size fits all for how to implement training. You have to want it and make it work for your office and team, if you want to see amazing results.

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, these course tracks are for you!

Rockstar Restart – Reopening 

New Patient Accelerator 

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership starts at $224 per month for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Our monthly membership starts at $2250 per year for up to 20 team members and includes every course, module, and resource on our site.

Sign Up Now

 

Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule A Free Training Assessment

 

This event will inspire you and challenge you to change the way you view the phones, patient communication, and customer service in your dental practice. Don’t just settle for the status quo or the way it’s always been done.

Sign Your Team Up

When we learn how our patients process information and understand that Case Acceptance is a team approach, we can effectively HELP our patients to say YES to treatment and actually get them to pay.

  • Train with us live in person or watch live from your office. 

Get Tickets

To truly make an IMPACT in your practice, you need to start with understanding the importance of setting goals that IMPACT the team and the patients as well as creating a productive schedule that empowers you to reach SMARTER goals.

Train with us live in person or watch live from your office.

Get Tickets

Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.

800 914 3595

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We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve!
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