How to balance customer service, patient care, and dental practice numbersWhat happens when the management team is always looking at production and numbers and not focusing on the patients? I see this happening all too often in dental offices. I’ve been an...
A Guide to Smooth Sailing: Why Your Dental Practice is Leaking Money and Losing PatientsCan you guess what one thing patients always tend to complain about as a dental practice grows?As published in Dentistry IQHere’s the answer, in my experience. When the patient...
How to Improve Your Dental Practice Customer Service Skills: 3 Steps to Approach Your Team Effectively.Everyone in the dental industry knows that great customer service is one of the essential elements for success. Without patients, we don’t have a job. But what...
A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can...
