Q: We had a patient (nurse ) get very upset . We asked the COVID-19 screening questions when she came in and she answered that she saw a COVID-19 patient yesterday. We told her we couldn’t see her for the prophy until after 14 days or if she tests negative. She thinks...
In a dental office, we have a ton of things to do from the moment we walk in in the morning until we walk out at the end of the day. Many times, we don’t get to it all! We are always looking for ways to increase efficiency and get things done faster. But sometimes...
From that very first phone call and all the way through your patient checkout process, providing excellent customer service must be of top priority for your dental team. If you want to turn your patients into advocates who post great reviews and offer referrals, then...
