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Tag:
dental office best practices
What Would Laura Do First
March 20, 2020
What Would Laura Do First? I have been an office manager during the good times and the bad times, and…
The Do’s and Don’ts of New Patient Phone Calls
December 19, 2019
The Do's and Don'ts of New Patient Phone Calls. The telephone is our lifeline to the outside, to our current…
Your Team Cannot Read Your Mind
November 21, 2019
Your Team Cannot Read Your Mind! People cannot read your mind. No one but you really knows what you are…
Overcoming the “Buts” in Your Dental Practice
November 7, 2019
Description: Overcoming the “buts” in your dental practice –- is that really the best reason to reject change? When trying…
A Guide to Smooth Sailing: Why Your Dental Practice is Leaking Money and Losing Patients
October 3, 2019
A Guide to Smooth Sailing: Why Your Dental Practice is Leaking Money and Losing Patients! Can you guess what one…
New Office Policy: No One Gets Time Off
May 9, 2019
Just imagine, as an owner or office manager—wouldn’t it be great if you could write a new policy that absolutely…
10 Things You Should Never Say To Dental Patients
April 11, 2019
A key part of good customer service for our patients is to always be genuine and talk to them from…
The Dental Patient Hand Off Don’t Drop the Ball
July 21, 2016
There are many elements to integrate high-quality customer service into a dental office, but I find the best way to…
A Controversial Hiring Strategy That Actually Works
July 21, 2016
Most dentists and dental office managers know that hiring and retaining great employees is the key to success for any…
Difference of Training vs. Consulting
July 20, 2016
The Difference of Training vs. Consulting. I am a dental office manager and a dental trainer, both of which I…