What Would Laura Do First I have been an office manager during the good times and the bad times, and I can tell you that we always come out of it. I know that this bad time or dip is not like any other, but you will come out of it. Your perception and approach during...
Question: We want to offer something to parents/kids for referring friends to our office. Any great ideas you can share? QUESTION: You give great advice to general dentist offices, but I am in a pediatric dental office and have a marketing question. I watched...
Question: If I have two front office team members how should I divide the duties? QUESTION: If I have two front office team members how should I divide the duties (receptionist/scheduler) and (treatment/insurance/financial coordinator)? ANSWER: How you divide...
Question: How many people are needed to run the front office smoothly? QUESTION: Can one organized person at the front desk run things smoothly enough in a small office with one doctor and one hygienist? We also have one assistant, a part-time person who...
Question: Should I sign up for credit card processing for my office? QUESTION: Should I sign up for credit card processing for my office? ANSWER: Think outside of the dental box for a minute and think about the rest of the world, there are not many places...
