Question: How do you deal with patients who are requesting a specific hygienist? QUESTION: How do you deal with patients who are requesting a specific hygienist. We just had a patient cancel 5 min prior to their appointment because they were not seeing the...
Making patients comfortable in your practiceCustomer service is important in all industries. In dentistry, there is an added issue with our customers, i.e. the issue of fear. Because of the added concern or fear that many people have, we must offer an even higher...
Question: How do you gently let a patient know that you cannot adjust what the insurance doesn't pay for (especially since it is insurance fraud)? ANSWER: The best policy is honesty so telling the patient that you cannot adjust anything as it is insurance...
Question: How do you suggest to handle recall with patients that are past due but "inactive"? I was watching the hygiene scheduler video today and have a question. Regarding recall and past due recall, how would you handle a situation where some of these...
Question: What is your opinion regarding automated appointment reminder systems? I was watching the confirmation call video and you mention RevenueWell, which we also use. My question to you, what is your general opinion regarding automated appointment...
