Question: Do you have scripting to use when rescheduling patients? QUESTION: Do you have some scripting to use when rescheduling patients? We have discontinued any non emergent or urgent treatment for the next 3 weeks. My office administrator is fairly new...
How to Create Amazing Newsletters I had a member recently ask me about communication with patients and what we should be communicating in letters and emails. It made me think about the value of sending newsletters to our patients and how important regular...
Question: How do you deal with patients who are requesting a specific hygienist? QUESTION: How do you deal with patients who are requesting a specific hygienist. We just had a patient cancel 5 min prior to their appointment because they were not seeing the...
How to Better Communicate with Your Dental Patients OnlineOur patients don’t see us sometimes for six months between their appointments and they don’t think about us between visits. It’s not like they’re wondering, “what’s going in my...
Your Team Cannot Read Your Mind People cannot read your mind. No one but you really knows what you are thinking, your hopes, your goals, your ethics, etc., unless you tell them. People can guess or make assumptions about these things, based on observing what you do,...
