by Front Office Rocks | Nov 29, 2018 | Customer Service, New Dental Patients, News, Office Manager, Training
One thing I notice while speaking with so many dental professionals is an obsessive focus on getting “more new patients.” It makes sense—we need to get new patients in the door for a dental office to thrive. But many offices focus so much on the new patient numbers,...
by Laura Hatch | Oct 2, 2017 | Insurance, New Dental Patients, News
The most frustrating phone call dental offices receive regularly is the patient who calls to tell the office they no longer have dental insurance and they need to cancel their cleaning appointment. It is trying because it results in an opening in our schedule but is...
by Laura Hatch | Aug 17, 2017 | Dental Marketing, New Dental Patients, News
This may get me in trouble with the marketing gurus I know and respect. For that, I am sorry (sort of). I think any dental office that focuses their attention on social media to get new patients will be sorely disappointed. Before the marketing masterminds get too...
by Laura Hatch | Jul 26, 2017 | New Dental Patients, News, Patient Communication, Receptionist
I don’t know many office managers or dentists who would answer no to the question, “Do you want more new patients, higher production, and better collections?” Who wouldn’t? Even if your office is already doing well in one of those areas, I can guarantee you’re...
by Laura Hatch | Feb 16, 2017 | New Dental Patients, News
This article was originally posted on www.getweave.com. We have shared it here for our visitors and clients as a resource for their own patient retention issues and questions. You can read the first 15 ways to increase patient attention here, but please visit Weave...
by Laura Hatch | Sep 22, 2016 | Dental Marketing, New Dental Patients, News
Okay, humor me for just a moment. Right now, let’s forget about running a dental office. Instead, imagine yourself in any of the scenarios described here. Scenario 1 You walk into a medical office. As you’re standing at the front desk, you can clearly see two...
by Laura Hatch | Sep 11, 2016 | New Dental Patients, News, Receptionist
If I were to ask 100 dentists, “What is the most important piece of technology in your dental office?” I can imagine what the responses would be—CEREC, digital x-rays, Invisalign, 3-D CT, and many, many more. However, the most important piece of equipment is not what...
by Laura Hatch | Jul 30, 2016 | Insurance, New Dental Patients, News
I talk with dental teams around the country, and I often hear that the biggest issue for them is that they don’t have enough new patients. When I ask them questions about this problem, I find out that dental teams are viewing patients as very insurance-driven. Staff...
by Laura Hatch | Jul 21, 2016 | New Dental Patients, News, Patient Communication, Scheduling
I recently wrote an article for DentistryIQ where I discussed how our office noticed patients were not scheduling their recare appointments because we referred to the appointment as “just” a cleaning. This minimized the importance of the appointment and allowed...
