by Front Office Rocks | Jan 8, 2019 | New Dental Patients
Firing a problem employee is one of the hardest things we do as an owner or a manager of any business. I am not alone in this opinion, and the evidence shows there are so many people working in dental offices every day that really should not be there. These employees...
by Front Office Rocks | Dec 13, 2018 | New Dental Patients
Big companies need to use telephone scripts because it’s an efficient way to get a lot of people productive on the phones and ensure that they follow a “recipe” to attempt to gain or keep clients. They need to hire and train a lot of people and meet their selling...
by Front Office Rocks | Nov 29, 2018 | New Dental Patients
One thing I notice while speaking with so many dental professionals is an obsessive focus on getting “more new patients.” It makes sense—we need to get new patients in the door for a dental office to thrive. But many offices focus so much on the new patient numbers,...
by Front Office Rocks | Jan 31, 2018 | New Dental Patients
Thank you for joining us for “Sealing the Deal! Call-Handling & Front-Desk Strategies That New Patients Can’t Resist”. Fred Joyal and his guest Front Office Rocks’ Laura Hatch shared so much valuable content in this presentation that we wanted to give you another...
by Laura Hatch | Jul 26, 2017 | New Dental Patients
I don’t know many office managers or dentists who would answer no to the question, “Do you want more new patients, higher production, and better collections?” Who wouldn’t? Even if your office is already doing well in one of those areas, I can guarantee you’re...
by Laura Hatch | Feb 16, 2017 | New Dental Patients
This article was originally posted on www.getweave.com. We have shared it here for our visitors and clients as a resource for their own patient retention issues and questions. You can read the first 15 ways to increase patient attention here, but please visit Weave...
by Laura Hatch | Sep 11, 2016 | New Dental Patients
If I were to ask 100 dentists, “What is the most important piece of technology in your dental office?” I can imagine what the responses would be—CEREC, digital x-rays, Invisalign, 3-D CT, and many, many more. However, the most important piece of equipment is not what...
