Every time I’m speaking at a dental conference and I say the words “okay, now we’re going to role-play what…
I was talking to a front office coordinator last week who confessed something that's been weighing on her mind. "Laura,…
I have a confession: I can’t turn it off anymore. After years of teaching customer service to dental teams, I’ve…
Learning to improve customer service is like learning to ride a bike. Both require practice and persistence, and both start…
How to Successfully Implement a Nontraditional Hours Policy. Does your office have extended patient hours, split shifts, or weekend hours?…
Case Acceptance Begins Before You Schedule the Dental Patient. Patients start to formulate an opinion about your practice before they…
Listen in on Laura’s recent interview with Drew Burns on The FFS Dentist Podcast to learn more about providing exceptional…
There are many elements to integrate high-quality customer service into a dental office, but I find the best way to…