From that very first phone call and all the way through your patient checkout process, providing excellent customer service must be of top priority for your dental team. If you want to turn your patients into advocates who post great reviews and offer referrals, then your team needs to learn the “Why” behind their actions, why they shouldn’t answer the phone in haste and why they shouldn’t start calls with insurance first.

Our Excellent Customer Service Guide Infographic is designed to remind your team how to handle new patients, and how to do it in a way that builds rapport and provides additional value to your practice.

[Infographic] Excellent Customer Service Guide

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Explore quick tips for:

  1. creating new appointments
  2. welcoming patients upon their arrival
  3. appointment flow in your dental practice
  4. to presenting patients with their recare package.

Patients want doctors who care.

While patients expect a high standard of care from any practitioner they see, what keeps them coming back is a feeling that they aren’t just a number, but an individual. We want our patients to judge us solely on our dental services, but the truth is they form their opinion based on the overall customer service experience from the first phone call through the treatment. Visit this short dental training video from Laura to learn more about Creating The Ultimate New Patient Experience at your dental practice!

This infographic has been created to provide your dental team with a quick reference guide of ways to help provide a new level of patient experience and customer service to your patients!

Patients start to formulate an opinion about your practice before they ever pick up the phone to schedule with you. What patients see and hear about your office (from other people, from your advertising, from your website) all plays into their initial judgment of your practice based on first impressions. This opinion forms the subliminal foundation of their level of trust in you, which begins the case acceptance process—before you have ever met them.

Check out this recent article, First Impressions Affect Case Acceptance, to find our more about how these first impressions can affect case acceptance and listen in on a series of podcasts Laura recorded with AADOM Radio!

If you want your dental patients to accept their treatment plan, then earning their trust the key.

Our Excellent Customer Service Guide Infograhic points out ways to help earn that trust and step up the level of Customer Service in your dental practice from the very first phone call to providing your patients with their recare package.

Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

Book Your Onboarding Call 

Enroll Your Team and assign tracks

Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. We’ve created these focused courses for you, the Dental Professional! No contracts or subscriptions.


We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

Document Library

Looking for more support? Our coach led training was curated to train your team for you.

View our coach led training options here. 

Our monthly membership is $249 per month for up to 20 team members and includes access to over 250 training videos and our document resources library!

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Our annual membership is $2,799 per year for up to 20 team members and includes every course, module, and resource on our site!

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

Schedule Your Training Assessment


Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

Yes, Please!

With your membership to Front Office Rocks, you are never alone! We’re here for you and your team. Need to talk to us, send us a message or give us a call.


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We’ve created a self-help section on our site to help offices:

  1. navigate the platform
  2. learn how to set up their students
  3. answer common questions about your subscription and account.

Visit the Self-Guided Help Center

We’re here to help your team overcome obstacles and find ways to improve! 
Search for an answer or submit a new question to Laura.