by admin | Mar 19, 2020 | Dental Team Training
How to WOW dental patients with amazing customer service! Have you ever taken the time to see how differently your team members define ‘good’ customer service? This happens all too often with dental teams and we see the effects these differing views can...
by admin | Dec 18, 2019 | Ask Laura Dental Office Q&A
Question: I really don't have time to train my employees... QUESTION: I really don’t have time for training my employees. We’ve tried in the past, but it always falls to the wayside. I’ve asked my team to take initiative and asked them to...
by admin | Oct 17, 2019 | Doctor Articles
5 Ways to Bring Out the Best in Your Dental Office TeamIt doesn’t matter whether your office provides the best quality dentistry, has the most high-tech machines, or offers a fancy décor—the most important feature of your dental office always comes down to the team....
by admin | Sep 19, 2019 | Dental Team Training
Making patients comfortable in your practiceCustomer service is important in all industries. In dentistry, there is an added issue with our customers, i.e. the issue of fear. Because of the added concern or fear that many people have, we must offer an even higher...
by admin | Aug 15, 2019 | Office Manager Articles
How to Improve Your Dental Practice Customer Service Skills: 3 Steps to Approach Your Team Effectively.Everyone in the dental industry knows that great customer service is one of the essential elements for success. Without patients, we don’t have a job. But what...
