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Tag:
dental practice management
One Single Issue Divides the Front and Back Dental Office Teams
October 14, 2016
In a recent conversation with several front office team members, what I heard over and over is that there is…
3 Ways to Handle an Unmotivated Employee
October 10, 2016
Unmotivated employees can bring down a whole team, so addressing the problem quickly is important. Motivated employees are ones who…
Handling Dental Staff Issues Before They Get Out of Hand
October 4, 2016
Not all dental team members are always going to get along or see eye-to-eye. But the important thing is to…
Is Your Answering Machine Message Keeping New Dental Patients Away?
September 28, 2016
Like most dentists and dental teams, you understand the importance of bringing in new patients, and you know why the…
Put Yourself in Their (Your Dental Patients’) Shoes
September 22, 2016
Okay, humor me for just a moment. Right now, let’s forget about running a dental office. Instead, imagine yourself in…
Turning a Compliment into a Referral or a Review
September 16, 2016
If your office is offering the best dental care and amazing customer service, then you are hearing compliments from your…
What’s the most important piece of technology in your dental office? It’s probably not what you think
September 11, 2016
If I were to ask 100 dentists, “What is the most important piece of technology in your dental office?” I…
Speed vs. Quality: 3 Reasons Why Being Productive is Not Your Only Concern
September 11, 2016
Dentists focus a lot on production. I hear these questions all the time: “How can I produce more in a…
3 Reasons New Employees Shouldn’t Answer the Phones
August 23, 2016
While it may seem like the logical place to start a new employee, answering the phone might be one of…
Thursday Troubleshooter: RDH Allowing Insurance to Guide Patient Treatment
August 14, 2016
QUESTION: We have a hygienist in our office whose idea of treating patients is based on their insurance coverage and…
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