QUESTION: I’ve been working for this dentist for three years. She bought the former dentist’s practice. I’m the office manager. The team has weekly meetings to discuss the previous week. These meetings are supposed to be positive, but they’ve turned into nothing but...
Most dental offices want more new patients, but they don’t know how to get them. For many offices, the big questions are, “What marketing works?” “How much should we spend on marketing?” and “How do we know which marketing to trust?” Because the marketing process can...
QUESTION: I’m the practice’s front office manager and I’m currently working on a manual for the dental assistants. Do many offices have a manual? I feel like the assistants in our office are all doing things their own ways. I feel disrespected because I’m constantly...
I was talking to a dentist friend of mind at a conference who I hadn’t seen for a couple of months. The last time I’d seen him, around the end January, I asked him how his business was doing. He smiled the biggest smile and proudly told me his office had just had one...
The most frustrating phone call dental offices receive regularly is the patient who calls to tell the office they no longer have dental insurance and they need to cancel their cleaning appointment. It is trying because it results in an opening in our schedule but is...
