5 Ways to Make Hiring (Almost) Painless

Firing and hiring is probably the least favorite part of the job for most dentists and office managers. In fact, some dentists dread this process so much they hold onto employees too long to avoid firing someone. Not only is it unpleasant to have to fire an employee,...

A Controversial Hiring Strategy That Actually Works

Most dentists and dental office managers know that hiring and retaining great employees is the key to success for any dental office. But exactly how to make that happen seems like a mystery. Is it really just a question of getting lucky? In fact, luck has very little...

5 Issues That Get in the Way of Hiring Good Employees

My background is in the corporate world. I’ve worked in sales, management, recruiting and human resources. When my husband wanted me to come to work in his dental office I did a lot of research. I learned very quickly the major differences of the dental world and the...

Chapter 8: The Office Manager

Chapter 8: Office Manager Study Guide and Resources Previous Chapter Home Next Chapter Ask Yourself Do you feel confident with your office manager at the helm? What aspects of your practice does your office manager manage? Is the communication between you and your...

Chapter 7: Financial Coordinator

Chapter 7: Financial Coordinator Study Guide and Resources Previous Chapter Home Next Chapter Ask Yourself Does anyone on the staff feel awkward talking about money? Is your office insurance savvy or insurance driven? What can you do each day to ensure claims are...

Chapter 3: Communication

Chapter 3: Communication Study Guide and Resources Previous Chapter Home Next Chapter Ask Yourself Do you consider yourself a strong communicator? Do you communicate with your staff regularly? Is there drama and gossip rampant in your office? Do you know how hand-offs...

Office Manager

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Helpful Dental Office Documents

Resources Downloadable Document Library – lesson support, course documents and policies designed by a veteran office manager. Quick Start Guides for New & Returning Clients  Subscription FAQ Answers to commonly asked questions Implementation Manual Doctors guide...

Dental Practice Documents Resources Library

Resources Downloadable Document Library – lesson support, course documents and policies designed by a veteran office manager. Quick Start Guides for New & Returning Clients  Subscription FAQ Answers to commonly asked questions Implementation Manual Doctors guide...