Latest From Laura

Read the latest news & tips from Laura on how to improve your Dental Practice

 

How to create amazing newsletters

How to create amazing newsletters

How to Create Amazing Newsletters! I had a member recently ask me about communication with patients and what we should be communicating in letters and emails. It made me think about the value of sending newsletters to our patients and how important regular communication really is.

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Insurance Outsourcing: Is it right for your dental office?

Insurance Outsourcing: Is it right for your dental office?

We get a lot of questions about insurance outsourcing. Insurance is one of the biggest headaches in the office and can be the cause of much stress and anxiety for the front office team. There are several companies that offer insurance outsourcing, and my office...

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What Do You Need to Know About Ordering Dental Supplies?

What Do You Need to Know About Ordering Dental Supplies?

Given that I’ve been an office manager for over 10 years, you would think I would have everything in my dental office running perfectly or at the very least know everything that is going on in every department. However, as an office manager, I am more of a “jack of...

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Why It’s Important to Make Time to Train

Why It’s Important to Make Time to Train

As dental professionals, we often sacrifice our own professional growth to meet the daily demands. Don’t let your practice or your staff take a backseat to training. Here’s why you should make time for training. If you’re like most professionals, sometimes you find...

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Teaching Dental Office Staff How to Prioritize

Teaching Dental Office Staff How to Prioritize

At a recent speaking event, a new dental office staff member asked me something I’d never been asked before. The question threw me off because it wasn’t easy to answer, and there was no obvious answer. When I went back to my office on Monday, and since I have new...

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The Myth of “My Patients Have No Money”

The Myth of “My Patients Have No Money”

Here is an important thing to understand about your patients who say they “just don’t have the money” for the dental work they need... Most of your patients really do have enough money to cover their dental health needs. They just choose to spend it on other things....

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What Happens When Your Practice Runs on Autopilot?

What Happens When Your Practice Runs on Autopilot?

When your front office suffers, your whole office suffers. Find out what you need to keep your practice healthy. Recently, we had an upset in our practice, and I thought sharing our experience might help others. I have been the office manager of my husband’s practice...

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6 Tips for Increasing Staff Performance

6 Tips for Increasing Staff Performance

How to make sure your team is doing their very best. Improving employee performance is an ongoing process. In a previous article, we talked about the reasons why continual training is essential—Staff Efficiency and Productivity, Staff Motivation and Ownership, and...

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3 Reasons Why Continual Training Is Essential

3 Reasons Why Continual Training Is Essential

Dental managers and owners invest a great deal of time and money in making sure that their office equipment is well-maintained and up to current standards.  But many practices overlook the importance of maintaining an even more important resource: their staff. Don’t...

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3 Ways to Handle an Unmotivated Employee

3 Ways to Handle an Unmotivated Employee

Unmotivated employees can bring down a whole team, so addressing the problem quickly is important. Motivated employees are ones who love taking on a new idea and running with it. They are ones who are always looking for ways that they can contribute and help the...

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Handling Dental Staff Issues Before They Get Out of Hand

Handling Dental Staff Issues Before They Get Out of Hand

Not all dental team members are always going to get along or see eye-to-eye. But the important thing is to keep the peace on the team and to nip team members' disagreements in the bud before they get out of hand. Nothing should stand in the way of excellent dental...

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How Long Should You Keep Trying to Reactivate Patients?

How Long Should You Keep Trying to Reactivate Patients?

I’m asked this question a lot by the dental office managers and owners that I meet... and my answer may surprise you. First of all, let me emphasize how important it is to make sure that all your patients leave your office with their next appointment scheduled. This...

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Put Yourself in Their (Your Dental Patients’) Shoes

Put Yourself in Their (Your Dental Patients’) Shoes

Okay, humor me for just a moment. Right now, let’s forget about running a dental office. Instead, imagine yourself in any of the scenarios described here. Scenario 1 You walk into a medical office. As you’re standing at the front desk, you can clearly see two...

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Turning a Compliment into a Referral or a Review

Turning a Compliment into a Referral or a Review

If your office is offering the best dental care and amazing customer service, then you are hearing compliments from your patients each and every day. The question is, are you making the most of those compliments? Many times, offices miss the opportunity to turn a...

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Your Practice Matters To Us

Successful online dental team training requires communication, planning, and starting off on the right foot. So we’ve created a “Getting Started Checklist” designed to help you and your team implement training.

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Visit the first track “Getting Started” 

Every office is unique as well as every team member in a dental practice. We’ve created these focused courses for you, the Dental Professional! No contracts or subscriptions.

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We love our premade customizable documents, policies, and checklists. Use these in addition to our training modules to improve the flow in your office. 

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Our monthly membership is $249 per month for up to 20 team members and includes access to over 250 training videos and our document resources library!

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Our annual membership is $2,799 per year for up to 20 team members and includes every course, module, and resource on our site!

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Every office is unique as well as every team member in a dental practice. If you want training on a specific topic, or you need help getting started. Talk with us first!

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Looking for your next event speaker? 

As the leading authority on virtual dental front office training, Laura helps dental professionals who want to be better at what they do gain the training they need through online video courses, live seminars, and coaching. Learn more about Laura’s approach and how to book her for your next event.

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