Episode 14

Mastering Patient Accounts & Morning Huddles

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On this episode of the Dear Laura Show

Mastering Patient Accounts & Morning Huddles | Dental Office Tips with Dear Laura 🌟 Welcome back to another episode of Dear Laura Show, where we tackle two crucial topics in the dental office – patient accounts and morning huddles! 🀝 In this episode, Laura shares high-level suggestions for effectively handling patient accounts, emphasizing the importance of clear communication and accurate breakdowns to enhance the patient experience. πŸ’― She also provides insights on conducting impactful morning huddles that go beyond mere schedule reviews, encouraging team collaboration and goal alignment for a successful day in the office. πŸ’‘πŸ“ Don’t miss these essential tips for optimizing your dental practice!πŸ’‘ Subscribe to Dear Laura for more dental insights and hit the notification bell πŸ”” to never miss an episode! Share your experiences and questions in the comments below, and let’s elevate our dental practices together! πŸ’ͺπŸ½πŸ’¬ Visit our website: www.frontofficerocks.com

Training the Dental Team:
To address hygiene cancellations effectively, the entire dental team must be on board with the new philosophy. Verbal skills training becomes crucial in conveying to patients the significance of keeping their scheduled appointments. Dental team members need to communicate the value of the reserved time, making it clear that last-minute cancellations may not be easily accommodated in the future.

Avoiding Overreliance on Cancellation Fees:
While some dental offices impose cancellation fees to discourage last-minute cancellations, Laura advises against solely relying on this approach. Cancellation fees may not necessarily prevent cancellations, and they may even lead to dissatisfied patients. Instead, it is essential to build patient trust and cooperation through effective communication and proper verbal skills.

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