Latest From Laura
Read the latest news & tips from Laura on how to improve your Dental Practice
5 Ways to Make Hiring (Almost) Painless
Firing and hiring is probably the least favorite part of the job for most dentists and office managers. In fact, some dentists dread this process so much they hold onto employees too long to avoid firing someone. Not only is it unpleasant to have to fire an employee,...
What to do when patients are not answering or returning communications
A member asked me for help and I wanted to share this with everyone. "Right now we have a Huge number of patients that are non responsive to calls/texts I know in some of my forums other office managers are pulling their hair out too but if the pt isn't calling or...
Ditch the Dental Phone Scripts and Teach The Front Desk To Have H.E.A.R.T
The phone is definitely not the most high-tech device in your office, but it’s the most important and it can make or break a dental office. Without it, we wouldn’t have the opportunity to use all those other pieces of equipment. The phone is the technology that keeps...
Training Is The Best Investment You Can Make In Your Team
Henry Ford said The only thing worse than training an employee and having them leave is not training the employee and having them stay. The Best Investment You Can Make In Your Practice Is Investing In Your Team. 40% of employees with poor training will leave the...
New Office Policy: No One Gets Time Off
Just imagine, as an owner or office manager—wouldn’t it be great if you could write a new policy that absolutely no one is ever allowed to come to work late, leave early, get sick, take time off, or (for that matter) have a single unproductive moment when they are clocked in?
Welcome to the Webinar Replay of The Clinical Side of Eaglesoft with Laura Hatch and Andre Shirdan
Thank you for attending Laura’s recent webinar with Andre Shirdan, of The Crew Process. We promised you the webinar replay and have included it for you below. Please enjoy the recording! Watch it here. Looking for Andre's Eaglesoft Group on Facebook? Join Andre's...
20 Tips to Motivate Your Team
Owners often think money is the main motivator for employees, however studies show that if a person is paid what they feel is fair compensation, there are other ways they find their motivation.
10 Things You Should Never Say To Dental Patients
A key part of good customer service for our patients is to always be genuine and talk to them from your heart. However, this approach will only help your office succeed in the long run if you are also making sure to establish guidelines for staff about what you can and cannot say to your patients.
Work Better as a Team When You “Walk a Mile in My Shoes”
In a dental office, who is the most important person on the team?Some might argue it is the dentist. Others might say the hygienist or the dental assistant…
Podcast: Nobody Told Me That! with Teresa Duncan and Laura Hatch
In this podcast episode, Teresa and Laura focus on how to know what makes the ideal candidate, team building, and other resources to help the Doctor to understand what the front office is doing.
Welcome to the Webinar Replay of Take a Bite Out of Social Media, with Laura Hatch and Rita Zamora
Thank you for attending Laura’s recent webinar with Rita Zamora, of Rita Zamora Connections. We promised you the webinar replay and our infographic and have included both for you below. Please enjoy the recording! Watch it here. Click here to download a copy of our...
We are Here for the Patients and They Come First
We are always looking for ways to increase efficiency but sometimes efficiency gets in the way of truly taking care of our patients and putting them first.
The Best Approach for Multiple Insurance Plans
Sometimes a patient has two insurance plans. How do you know what you need to do to submit to both plans, and in which order?
![[Infographic] Top 10 Insurance Tips For Getting Paid Quickly and Correctly](https://frontofficerocks.com/wp-content/uploads/2019/02/Top-10-Insurance-Tips-to-Get-Paid-Quickly-and-Correctly-400x250.jpg)
[Infographic] Top 10 Insurance Tips For Getting Paid Quickly and Correctly
Our Top 10 Insurance Tips For Getting Paid Quickly and Correctly Infographic provides your dental team with a list of TOP tips for dealing with insurance.
![[Infographic] Why Your Office Should Consider a Membership Club](https://frontofficerocks.com/wp-content/uploads/2019/01/Why-Your-Office-Should-Consider-a-Membership-Club-400x250.jpg)
[Infographic] Why Your Office Should Consider a Membership Club
Our Why Your Office Should Consider a Membership Club Infographic and the included dental training resources will provide insight into dental membership.
![[Infographic] Excellent Customer Service Guide](https://frontofficerocks.com/wp-content/uploads/2019/01/Excellent-Customer-Service-Guide-1-1-400x250.jpg)
[Infographic] Excellent Customer Service Guide
Our Excellent Customer Service Guide Infographic is designed to remind your team how to handle new patients, and how to do it in a way that builds rapport.
The Digital Classroom | What’s New | Dental CE. Interviews with the People Behind Today’s Great Dental CE Courses
The Digital Classroom | What's New | Dental CE. Interviews with the People Behind Today's Great Dental CE Courses Great Interview with Laura Hatch, Founder of Front Office Rocks at the Smiles at Sea Dentistry's Got Talent Event in Miami, FL. Laura won 1st...
Thursday’s Troubleshooter
QUESTION: I work the front office in a busy dental practice. Let’s say there is a hygienist waiting to ask me a question about a patient, while at the same time the phone is ringing and I already have somebody on hold. How would I handle this situation?...
How to let go of the problem employee in your dental practice
You know in your gut when it’s time to fire a problem employee in your dental practice. Here’s our three best tips to remember when it’s time to let go.
3 Latest Tips for Managing Your Dental Practice with Laura Hatch and DentistryIQ
Are tech ‘solutions’ overwhelming your dental office? Is your dental practice possibly too reliant on insurance? When is the best time to set monthly schedules for sending out billing statements to your patients? Have you been contemplating any of these questions...
Why Telephone Scripts Don’t Work, But Here’s 5 Ways To Win New Dental Patients
Big companies need to use telephone scripts because it’s an efficient way to get a lot of people productive on the phones and ensure that they follow a “recipe”…
The New Patient Effect
One thing I notice while speaking with so many dental professionals is an obsessive focus on getting “more new patients.”
![[Video] Dental Assistants and Front Office Staff: How to Work Well Together](https://frontofficerocks.com/wp-content/uploads/2018/11/Dental-assistants-and-Front-Office-400x250.jpg)
[Video] Dental Assistants and Front Office Staff: How to Work Well Together
Learn new ways to lead your front and back office dental teams in this dental training webinar replay with Laura and Kevin Henry of IgniteDA.
First Impressions Affect Case Acceptance
Case Acceptance Begins Before You Schedule the Dental Patient. Patients start to formulate an opinion about your practice before they ever pick up the phone.
The Best Way to Handle Office Manager Drama
I have said many times that the most important member of the dental office team isn’t the dentist or any staff member—it’s the patient. I still stand by that statement, because the patient always comes first.
Webinar Replay: Eaglesoft Service Codes Webinar with Laura Hatch and Andre Shirdan
The video replay of our SIXTH joint webinar featuring Laura Hatch and Eaglesoft expert, Andre Shirdan, is now ready for your viewing! Listen in on the discussion about Eaglesoft service codes and quick picks…
Winning in Dentistry
You’ve overcome a lot of hurdles to get where you are today. First, you made the decision to apply to dental school and had to wait to hear whether you were accepted.
FFS Customer Service Podcast with Laura Hatch
Listen in on Laura’s recent interview with Drew Burns on The FFS Dentist Podcast to learn more about providing exceptional customer service and the ultimate patient experience at your fee for service dental practice.
Video Replay: SWYP Podcast Episode 3 with Laura Hatch
Listen in on the video replay of this recent episode of SWYP’s 7 Minute Supersonic Podcast with Laura, The Constant Evolution of the Office Manager.
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