Category: Receptionist Articles

Patient Communication, Receptionist Articles
Ditch the Dental Phone Scripts and Teach The Front Desk To Have H.E.A.R.T
The phone is definitely not the most high-tech device in your office, but it’s the most important and it can…
Receptionist Articles
The Do’s and Don’ts of New Patient Phone Calls
The Do's and Don'ts of New Patient Phone Calls. The telephone is our lifeline to the outside, to our current…
Receptionist Articles
Basic Dental Terminology for Receptionists and the Front Office Team
Basic Dental Terminology for Receptionists and the Front Office Team. We are strong advocates that you DO NOT NEED TO…
Receptionist Articles
How to Become A Dental Receptionist
If you want the chance to work in a dental office but are not destined to work in a clinical…
Receptionist Articles
3 Reasons New Employees Shouldn’t Answer the Phones
While it may seem like the logical place to start a new employee, answering the phone might be one of…
Customer Service, Dental Team Training, Receptionist Articles
The Dental Patient Hand Off Don’t Drop the Ball
There are many elements to integrate high-quality customer service into a dental office, but I find the best way to…