Every time I’m speaking at a dental conference and I say the words “okay, now we’re going to role-play what…
A member asked me for help and I wanted to share this with everyone. “Right now we have a Huge…
The phone is definitely not the most high-tech device in your office, but it’s the most important and it can…
A key part of good customer service for our patients is to always be genuine and talk to them from…
We are always looking for ways to increase efficiency but sometimes efficiency gets in the way of truly taking care…
You’ve overcome a lot of hurdles to get where you are today. First, you made the decision to apply to…
Without a doubt, cancellations and no-shows are an epidemic in our industry—probably the biggest issue that most dental offices face…
Calls to schedule recare and hygiene appointments are the most frequent outgoing calls in dental offices. How the front desk…
What are your dental practice's guidelines for accounts receivables (AR)? Do those guidelines make sure your practice collects what you're…